Epos/it Hardware Field Service Engineer West London

24 hours ago


Southall, United Kingdom Concept Resourcing Full time

We are currently looking for an EPOS engineer based within West London to work for a leading EPOS supplier to the hospitality industry.

**The Role**:

- Field Service Engineer primarily working on IT hardware, Wi-Fi and EPOS
- You will be working within the hospitality industry (pubs, restaurants and leisure centres)
- Installation, testing and configuration of all parts of various IT and EPOS systems
- Planned and regular maintenance of all on-site equipment
- Diagnose and/or repair faults to component level
- Provide a timely, polite and efficient service

**Working Hours**:

- Monday - Friday day work (9am - 5pm)
- On call 1 in 3 weeks (9am - 9pm over 7 days - 2 days given off in lieu following week)

**Required Experience**:

- Minimum 18 months experience in a field-based customer service engineering role, ideally in the hospitality/leisure industry
- IT hardware break-fix experience, ideally EPOS break-fix experience
- Excellent customer service skills

**Package**:

- £27,000 basic salary (DOE) + on call + overtime + bonus (circa £7000) + company van + 33 days holidays
- Standby and overtime varies but average out around £6,000-7000 a year - this is for covering every third weekend and evening.
- There is an additional bonus for engineers to earn which works out at another £1000 a year if meeting the set objectives for this bonus.



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