Managed Order Co-ordinator

1 week ago

Solihull, United Kingdom Wavenet Full time

**Wavenet are a Telecoms and Technology company headquartered in Solihull. We’re a communications company with a difference.**

Our work stands out from the crowd. Offering exceptional 24/7 support based in the UK, dedicated Account Managers and unrivalled SLA guarantees on a wide range of our solutions, Wavenet is a trusted supplier of voice, data, cloud, security and mobile solutions to thousands of businesses across the UK. We have around 200 passionate colleagues working within our business supporting our ever-growing customer’s needs.

Job Title: Order Co-Ordinator
Reports to: Lead Project Manager
Role Type: Permanent - Full time
Location: Central Boulevard, Solihull, B90 8BG
Salary Range: £23,000 - £25,000 dependent on experience
Hours of work: 37.5 hours per week Monday - Friday 09:00 - 17:30

**Summary and purpose of the Job**:
An exciting opportunity to work in the Wavenet Project and Delivery Team as an Order Co-ordinator. The Co-Ordinator will be responsible for driving managed orders forward and to make sure orders are delivered on time, with appropriate quality and scope. Orders will be scheduled and managed from point to point with liaison between engineering, procurement and scheduling.

**Responsibilities (but not limited to)**:
The extent of your duties will include but are not limited to:

- Triage orders coming into the managed order board
- Ownership of orders from point to point including liaising with relevant departments within the business
- Keep the customer informed during delivery and installation with high level customer service
- Engineer scheduling and diary management, ensuring engineering assigned to the customers sold solution has the correct skill sets, equipment, and that associated services are ordered and in place
- Hotel bookings for engineers/PMs for site visits
- Manage queries into delivery and direct to relevant parties
- Managing internal and external customer expectations
- Excellent organisation and administration skills
- Excellent approach to customer service
- Quick learner with high level attention to detail and accuracy
- Excellent communication skills
- Ability to work under pressure
- An ability to problem solve and troubleshoot to resolution

**Desirable Skills and Experience**
- Customer service experience, ideally in a fast paced environment
- Proficient in MS Office, specifically Wors, Outlook and Excel
- Strong planning and coordination skills
- Understanding of cloud and IT products within a Telecoms environment

This role is full time working 5 days per week (37.5 hours, Monday-Friday).

**Salary**: £23,000.00-£25,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Cycle to work scheme
- On-site parking
- Referral programme
- Store discount
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Solihull: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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