Team Leader

20 hours ago

Hatfield, United Kingdom Osborne Appointments Full time

Are you experienced in delivering outstanding Customer Service, looking for the next step up?

Have you gained exposure to the Transport industry?

Want to join a team where ambition and progression is actively encouraged?

Osborne Appointments are looking for an experienced **Nights Team Leader** to join our fantastic client, a rapidly growing Transport business in Hatfield.

**Job details**:

- Salary: £28,000, increasing to £30,500 after 6 months employment
- Rotational shift patterns - 21:00 - 06:00, 22:00 - 07:00, 22:30 - 07:30

**What’s in it for you?**

...Up to 32 days holiday, Pension scheme, Training & development opportunities, Onsite parking, Annual bonus up to 15% of your salary

**Main Duties - Customer Service**
- Managing shipment orders end to end, monitoring the platform to meet business KPIs such as OTIF, SLAs etc
- Manage real time challenges and escalations to resolution with an owners mind-set
- Documentation checking and monitoring the success of user adoption
- Contribute to the development of operating procedures and user guides
- Provide feedback and ideas for product and process improvement
- Build and maintain business relationship with shippers and carriers
- Being the first point of contact for the Nights Operational team
- Coordinating daily tasks to the team, ensuring they are completed correctly and on time
- Support the training and on boarding of new colleagues, performing 1-2-1s and leading the team
- Working with the team to guide and develop their success
- Managing daily briefings with Service Delivery team

**Key Skills & Experience**:

- An understanding of the transport industry
- Previous Team Leader/Supervisor experience
- Outstanding communication skills, internal and external (both written and verbal)
- Ability to work on own initiative to prioritise work

Structured and organised, able to work under pressure

Ability to work well in a team
- Flexible approach and can do attitude

Problem solving - Willingness to overcome barriers and resolve queries
- Adept at quickly learning new technology and working in a digital, paperless environment
- Ability to Delegate

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