Front Office Supervisor

1 day ago

London, United Kingdom Residence Inn London Kensington Full time

As a Front Office Supervisor, your focus is to create positive and memorable experiences for guests. Through the delivery of Outstanding guest experience, you will be responsible for providing an efficient and effective front desk service.

**What’s in it for me?**

Worldwide employee discount at Marriott Hotels.

F&B discounts and £45 rooms at all Axiom Hospitality Hotels (yes, this includes our 4- and 5-star hotels in London)

Yearly complimentary Axiom Xcape stayover after one year of service

28 days holiday including bank holidays (pro-rata for part-time) increasing by 1 day each year of service up to a maximum of 33 days

Discounts across retail, restaurants, events and more, through our Hapi Hub benefits portal

Access to our Employee Assistance Line to support your Mental Health and Wellbeing

A growing team with great training, progression, and promotion opportunity

Refer a Friend scheme

**What will I be responsible for?**

To be totally customer focused, through positive leadership of the front desk team and delivering an efficient and effective reception function.

To gain experience in all sections of the housekeeping department and ensure company and legal requirements are always maintained.

Providing mentoring, coaching and provide regular feedback to drive continuous improvements to team member performance.

Supporting the Front Office Manager with staff training on quality and service standards and leading the reception team in proving a consistently outstanding reception function.

Covering the front desk, handling telephone calls, daily post, parcels, residents shopping and baggage.

Responsible for all the resident services, health and safety and security aspects of the building.

To support the Front Office Manager on all general aspects to ensure efficient and smooth daily operation.

To maintain strong communication and a positive rapport between all the rest of the departments and the management team.

**Is this Front Office Supervisor role right for me?**

Previous experience working in a similar role within a fast-paced environment.

Experience required may vary based on size and complexity of operation.

Good communications skills with a good command of the English language.

A strong leader capable of motivating and influencing others to work to defined procedures and standards.

IT skills including Word and Excel.

Strong experience of Opera Software would be preferred.

Having these core skills will put you one step further to joining Axiom Hospitality

**At Axiom Hospitality we offer our people a world of opportunity.**

At Axiom Hospitality, we drive the performance of hotels in prime locations to deliver value to our investors and owners.

At Axiom Hospitality we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations.

We are proud to be an equal opportunity workplace that seeks to recruit, develop, and retain the most talented people from a variety of backgrounds, perspectives, and skills.

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00 per year

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- On-site gym
- Referral programme
- Store discount

Schedule:

- Weekend availability

Supplemental pay types:

- Loyalty bonus

Work Location: In person

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