Business Administrator
3 days ago
**About The Role**: Role**:Business Administrator** Location**:Birmingham**(SCC operate hybrid working, which comprises of a mix of office and home working)** Contract Type**:Permanent** Salary Package**: £23,809.50** **plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year** Hours**:9.00 am - 5.30 pm Monday - Friday** Interview Process**:2-stage process** **Why SCC?** - An inclusive workplace - Excellent package: solid basic and company benefits - Hybrid working & core hours in line with role requirements - Career development and life-long learning opportunities - Opportunity to join Europe's largest privately-owned IT Company **Role purpose**: To Provide Administration and Inventory support to the Repair Centre operations. **Key responsibilities**: - To provide a professional administration service to local Repair Centre teams. - To monitor and process reactive queue’s within the Repair Centre. - Carry out relevant Warranty Administration Processes e.g. Log Claims, arrange part returns etc. - Ensure that the Telephones are answered promptly at all times. - Request and receipt parts requests. - Escalate to Regional Operational Team Leads where parts are still outstanding and run the risk of not being returned within criteria. - Escalate any process none conformances to Line Manager. - Adhere to all relevant ISO standards. - Provide support and cover for Inventory Role as and when required. - Manually handle physical items with variable size and weights, assistance provided where required e.g. >1 person lift items. - To maintain your work area and ensure care of company property used - To undertake Health and Safety activities commensurate with post and or SCC Group Health and Safety Policy. - To assist the management teams in the daily running of the centre, through the above and any other duties as necessary. **Skills and experience**: - Excellent administration skills. - Ability to carry out day to day tasks within agreed time scales. - Ability to communicate effectively. - Ability to work under pressure and within timescales. - Attention to detail. - Mature outlook and approach to duties. - Ability to understand processes and procedures. - To provide a level of service to internal and external customers. - Knowledge of stock processes and inventory management (Advantageous). **About Us**: SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex. **We are an equal opportunities employer** SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief. **If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.
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