Learning Management System

**Company Overview**

Our clients are the world’s leading investment banks, insurance firms, sovereign wealth funds, private banks and asset managers. We offer global coverage through our teams based in London and Singapore, as well as an industry-leading network of Associate Faculty across our centres of operation including the US, Middle East, India, Hong Kong, and mainland China.

**Purpose and Accountabilities**

The Learning Management System (LMS) Administrator is responsible for the technical and operational deployment, ongoing change management, and administration of the enterprise-wide learning management system. You will be a key point of contact with learners and clients, ensuring they have timely access learning content and excellent user experience.

**Core Responsibilities**:

- Coordinate and deliver custom LMS portals for various client requirements.
- Assist program managers with the coordination and onboarding of clients and end users to the LMS portals, including the registration of learners and learner groups.
- Contribute to the maintenance of the Learning Management System, including the cleanup of legacy learning assets and inactive users.
- Work with the team to prepare and distribute participant training aids via the portal.
- Onboard associate faculty to each client learning portal instance and ensure they are comfortable with all the assets available.
- Act as a point-of-contact for all portal requests and respond to queries in the service desk and inbox.
- Prepare, deliver, and manage reports, recommendations, or alternatives that address existing and future issues related to LMS data.
- Prepare and deliver reports as requested from product and program management departments or clients.
- Ensure all training programs developed work with the Learning Management System for reporting purposes. Maintain effective business practices in all areas of responsibility.

**Core technical skills and experience**
- Two or more years’ experience configuring and managing industry leading LMS/LXP platforms
- Experience working with a wide range of people and projects in support roles Positive and enthusiastic with experience delivering high-quality services

**Potential growth responsibilities where opportunity and skills align**:

- Create or refresh e-learning content ensuring it is accessible and engaging, with videos, assessments, and supporting materials for both internal and external use.
- Maintain and improve the curated learning catalog in partnership with product heads, ensuring resources map to the course directory. Keep abreast of platform, capability and product updates

**Advantageous skills & experience**
- Experience with video editing / eLearning creation tools such as Evolve and Synthesia
- Knowledge of HTML, CSS, and javascript Working within financial services or similar service industry

**Key personal skills and abilities**
- Excellent verbal and written communication skills.
- Excellent interpersonal skills and ability to develop and maintain professional relationships across clients, colleagues, and key stakeholders.
- Organised, with a very strong attention to detail, able to work accurately and independently whilst remaining calm and logical under pressure
- Confident with the ability to develop and maintain professional relationships at all levels within the organization.
- Adaptable and able to succeed in a changeable environment.
- Proactive, able to work on own initiative with a can-do attitude. Passionate about understanding and embracing advancements in technology and learning.

**Alpha Values**
- Professional
- Accountable
- Team Focused
- Innovative
- Open and Honest