Learning Systems Platform Manager

Role: Learning Systems Platform Manager We are a diverse team, and strongly encourage applications from all genders, men, women and non-binary people. Code First Girls offers family-friendly, flexible working arrangements. We offer hybrid / remote working with an office on Old Street (London). Salary: £35k - £40k DOE + fully-funded place on the Code First Girls CFGdegree or MLA (market value £10,000). About the Company Code First Girls is on a mission to close the gender gap in the tech industry by providing employment through free education. We’ve already helped more than 300,000 women learn to code and by working with companies globally, we’re boosting employability, diversity and social mobility, transforming local economies and communities. But we want to go further – our aim is to provide one million opportunities for women to learn to code and participate in the industry in the next five years, becoming the world’s first EdTech unicorn dedicated to women. About the Team The role of the Programme Management Team is to organise, plan and deliver our courses to be the best they can be, working closely with other teams to ensure excellent instructor and student experience, and to make fast-paced progress towards our mission and overall company goals and targets. We continually pursue scalable and sustainable ways to optimise learning and delivery, striving to ensure we cultivate an environment where people feel supported and encouraged in their tech learning path. About the Role The Learning Systems Platform Manager will use their technical knowledge, expertise and experience to manage relevant Learner Management Systems and align multiple different teams who interact with the systems. They should stay active, curious and thoughtful about deepening their understanding of CFG products, programme management and the CFG community. They will use their technical knowledge and collaboration skills to support and enable their team members to do their best work together. They will continually deepen their domain knowledge, working alongside the wider CFG team to ensure all their work is advancing towards the CFG mission. The Platform Manager will work closely with a Senior Technical Programmes Manager and under the guidance of a Lead Technical Programmes Manager to ensure our platforms are managed effectively, kept up-to-date, and are used to deliver our products to a high standard. There are four core strands to the Platform Manager role: 1. Management of LMS Upload, configure, and publish new courses. Maintain and update existing courses. Manage course enrolment rules, access settings, scheduling, and course expiry functionality. Research, test, and implement relevant plugins and third‑party integrations to extend functionality, and provide technical support to investigate, diagnose, and resolve bugs. Research, review and analyze any suitable LMS alternatives that the company may wish to use in future. 2. Project Management of Testing and Implementation The Platform Manager will be responsible for organising, implementing and managing any testing cycles, which will include the testing of content being hosted on the platform, workflows, integrations, and general technical support. In these tests the platform manager will act as a project manager. 3. Website Integration and Updates The Platform Manager will be responsible for approving and enabling any website integrations. These may allow data to pass into and outside of the LMS or connect to other platforms managed by other teams. 4. Documentation and Reporting The Platform Manager will be responsible for documenting bugs, reporting issues, developing playbooks and supportive materials for other team members when interacting with the LMS. Key Responsibilities Oversee the day-to-day administration and maintenance of the LMS including user access management, course catalog structuring, and system configuration. Manage theme/plugin selection, configuration, updates, and performance optimisation. Coordinate platform upgrades, testing, and deployment schedules to minimise disruption to users. Troubleshoot and resolve complex technical issues related to system functionality, third-party integrations, and user access. Monitor platform usability and performance, implementing changes to improve the overall learner journey and content discovery on the WordPress front-end. Develop and maintain comprehensive documentation, training materials, and FAQs for both internal staff and external users. Act as the escalation point for complex support requests related to platform functionality and integration issues. Facilitate collaboration between team members and create relevant connections and relationships. Listen to your fellow sub-team peers with empathy, seeking to understand any challenges they are facing and where possible helping them to identify solutions, using your experience and domain knowledge. Utilise, analyse and manage data to support your manager with feedback analysis and report creation. Assist with product expansion as needed to support growth and programme development. About You You have the ability to build relationships and foster trust with a diverse group of people, internally and externally. You believe in the value of teamwork and can constructively challenge others and provide feedback when required. You are able to listen to different views and challenge your own assumptions, encouraging others to do the same. You are quick to adapt to changes in business priorities and strategy from senior management. You have a passion for education and addressing the gender balance in tech. You are excited at the prospect of joining a company that doesn’t have everything figured out Our products and platforms will be undergoing a lot of growth in 2026 and you would be a part of this exciting time. Essential Skills / Knowledge Some experience of working in a technical role, ideally with an LMS or CMS. Some experience of working with a WordPress site or general web development skills. Familiarity with coding languages (JavaScript or other Web Dev languages preferred). Familiarity working with the frontend and backend of a platform. Ability to clearly communicate technical ideas with a range of stakeholders. Experience of working in a team to deliver technical products or programmes. Most importantly, you will have a desire to learn about new technologies and systems and share this with the wider team Desirable Skills / Knowledge Familiarity with product or programme management principles and/or methodologies. Previous experience in education, programme coordination, project management or a related role. A strong interest in using AI and Automations, or a willingness to learn. Experience of leading or managing a team to deliver technical products or programmes. The above is our wish list, please don’t be put off applying if you don’t match all of those criteria Skills can be taught, and what’s most important to us is finding the right fit for our team. Recruitment Process Your completed application form and CV will be reviewed by members of the CFG team Suitable candidates will be invited to a interview with the Head of Programmes and Lead Technical Programme Manager (conducted over Zoom/Google Meets) Final candidates will be invited to have a quick informal chat with our Associate Director of Operations (conducted over Zoom/Google Meets) Why Join Us? At Code First Girls, you will lead impactful initiatives that empower women in technology. Join a passionate team committed to making a difference, and play a crucial role in shaping the future of our organisation and the industry at large. Benefits Annual leave: 20 days + 7 days over Christmas + 1 Special Occasion Day (+ 8 bank holiday days). Optional: Buy or sell 3 days of holiday, 1 Giving back day, option to work 2 days over the festive period and get additional days back. Parental leave: 16 weeks full pay for the primary caregiver, 6 weeks full pay for the secondary caregiver. Phased return to the office for the primary caregiver (work for 4 days at full pay for 2 months). Flexible working: Our general working hours are 9.30am - 5.30pm with flexibility around these times. Opportunity to work from abroad for up to 90 days a year. Free CFGdegree education: After working at CFG for 6 months you are able to take our 16 week CFGdegree, worth £10,000 of education 6% matched pension: CFG will match your pension contribution up to 6%. Length of service: After 3 years you get an extra day of annual leave, 2 extra days at 4 years and 3 extra days at 5 years (and 5+ years). After 5 years a 2-month sabbatical, first month paid, 2nd month unpaid is available. Mental health support: Free access to Spill, which offers employees free workplace support therapy sessions. Inclusivity & Equal Opportunities We are committed to attracting and recruiting diverse candidates as the CFG team continues to grow. #J-18808-Ljbffr