Customer Solutions Designpractitioner

**Customer Solutions Design Practitioner**:

- Job Req ID: 39392- Posting Date: 18 Sep 2024- Function: Design- Unit: Business- Location: Deansgate, Manchester, United Kingdom- Salary: Competitive**Why this job matters**:
As a Network Designer at BT, your primary role is to design and deliver solutions tailored to the needs of our external customers, specializing in network, voice, or contact centre solutions. Collaborating within a global team, you'll lead medium to large designs and may even take on the role of a design lead, influencing our future direction. Emphasising customer-centricity, you'll promote our offerings and ensure solutions align with customer needs. We encourage continuous growth, empowering you to suggest new opportunities, challenge processes, and drive technological advancements. As a valued team player, you'll foster open communication, share knowledge, and collaborate effectively to achieve outstanding results.

**What you’ll be doing**:
As a Network Designer
- Responsible for delivering medium to large designs.
- May lead design projects, reviewing all components and delivering the overall design.
- Possess expert knowledge of overall design.
- Contribute to technical discussions, guiding others and improving design principles.
- Share design principles with senior levels, shaping future direction, potentially transitioning to a customer-facing role.

**Skills You'll Need**:
As a Network Designer
- Leading network design for complex customers
- Security experience
- Problem solving and Troubleshooting
- Reporting, documentation, and communication
- Technical skillsets:

- Fortinet product suite (FortiGate, FortiSwitch, FortiAP, FortiManager, FortiAnalyzer)
- Design & implementation of FortiGate firewall policies and security profiles.
- SD-WAN design experience, Fortinet preferable
- Routing and switching, including dynamic routing protocols & SD-WAN Overlay design
- WAN/LAN design
- Certification CCNA, CCNP, NSE 4-7

**Benefits**:

- Benefits of working for BT include:

- Competitive salary
- 10% on target bonus
- BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
- 25 days annual leave (not including bank holidays), increasing with service
- Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
- World-class training and development opportunities
- Option to join BT Shares Saving schemes.
- Discounted broadband, mobile and TV packages
- Access to 100’s of retail discounts including the BT shop

Flexible Working
This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.

**Our leadership standards**:
**Looking in**:
**Leading inclusively and Safely**
I inspire and build trust through self-awareness, honesty and integrity.
**Owning outcomes**
I take the right decisions that benefit the broader organisation.

**Looking out**:
**Delivering for the customer**
I execute brilliantly on clear priorities that add value to our customers and the wider business.
**Commercially savvy**
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

**Looking to the future**:
**Growth mindset**
I experiment and identify opportunities for growth for both myself and the organisation.
**Building for the future**
I build diverse future-ready teams where all individuals can be at their best.

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

**A FEW POINTS TO NOTE**:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

**DON'T MEET EVERY SINGLE REQUIREMENT?