Customer Solutions Expert

Hybrid: 3 days in the office and 2 days from homeSalary: An OTE of £35k - £40k (basic salary of up to £28k + bonus)Big things are happening here. With the recent acquisition of Aro by the ClearScore Group, we're entering a new phase of exciting growth, and you could be a key part of it.We're looking for a Customer Solutions Expert to join our highly skilled, close-knit Solutions Hub team based out of our Manchester office. You’ll be part of a business that's passionate about putting users first, helping everyone, no matter what their circumstances, achieve greater financial well-being.This is a real opportunity to join a market-leading financial platform backed by ClearScore’s global success and long-term growth plans. You'll be working alongside some of the best in the industry, with access to training, support, strong partnerships with top lenders and a clear vision for the futureWhat You’ll Be Doing:Engage with a portfolio of fully qualified leads generated through our online unsecured lending journey.Evaluate customer applications and offer tailored recommendations that align with the needs of each individual customer.Provide expert guidance on unsecured loan options using our innovative, proprietary technology.Build and nurture customer relationships by understanding their financial goals and offering personalised loan solutions.Achieve or exceed sales targets and KPIs, while delivering exceptional customer service.Collaborate with our outstanding advisory team to support customers through their application process.Contribute to our ongoing innovation by sharing ideas to enhance the customer journey and helping to bring those improvements to life.What We’re Looking For:Sales experience, ideally within financial services. Familiarity with unsecured loans is a plus but not essential.A results-oriented attitude with a focus on achieving customer-centric outcomes and contributing to business success.Commitment to delivering a standout customer experience that exceeds expectations and builds loyalty.Strong organisational skills to manage multiple customer interactions in a fast-paced environment.Excellent communication and relationship-building abilities.A keen eye for detail, with strong analytical and problem-solving skills.Flexibility to work in shifts, adapting to the changing needs of our customers.An OTE of £35k - £40k (basic salary of up to £28k + bonus)25 paid holidays and a “duvet day” on your birthdayPrivate health and dental cover - including mental health support through BupaGP office visitsUp to 6% matched pensionRegular Lunch and Learns with guest speakersDog-friendly officeDaily breakfast and free snacksAccess to discounts via Cobens ExtrasFree sports and social clubsContinued investment into learning and developmentLeadership-led trainingIn-house psychotherapistFinancial coach to help you plan and achieve your goalsGenerous maternity and paternity plansCulture and inclusion representativesTransparent pay structure and a career growth planClearScore Group is committed to providing equal employment opportunities to all qualified individuals. As an equal opportunity employer, we are able to make reasonable adjustments to accommodate individuals with disabilities during the recruitment and selection process. If you require accommodation, please inform us in advance, and we will work with you to meet your needs.Our Hybrid ModelWe embrace adynamic hybrid work environment that balances flexibility with collaborative in-person experiences. Our approach is designed to foster innovation, team connection, and individual productivity.Level 6 and above: Minimum 3 days per week in-officeWe believe this structure offers the best of both worlds - the flexibility of remote work and the synergy of face-to-face collaboration. Our office days are carefully coordinated to maximise team interactions and learning/ mentorship opportunities.What This Means for You:Flexibility to manage your work and lifeDedicated in-office days for team building and collaborative projectsOffice facilities (with plants) designed for productive interactionsClear expectations and support for maintaining our hybrid scheduleWe’re committed to creating an inclusive environment that accommodates diverse needs while maintaining our collaborative culture. Join us in shaping the future of workNote: While we offer flexibility, commitment to our hybrid schedule is an important aspect of our team culture and performance expectations.Inclusion PolicyWe are always looking for talented individuals to join ClearScore. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for our people. Please see our People Policy Notice athttps://www.clearscore.com/people-notice .Inclusion PolicyWe are always looking for talented individuals to join ClearScore. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for our people. Please see our People Policy Notice athttps://www.clearscore.com/people-notice .Create a Job AlertInterested in building your career at ClearScore Technology Limited? Get future opportunities sent straight to your email.Apply for this job*indicates a required fieldFirst Name *Last Name *Email *Phone *Resume/CV *Enter manuallyAccepted file types: pdf, doc, docx, txt, rtfEducationDegree Select...LinkedIn ProfileWebsiteWhat is your preferred name?Will you now or in future require sponsorship for employment in the UK? * Select...What is your expected annual salary? *What is your notice period? *Why do you want to work for Aro at the ClearScore Group? *How have you heard of us? 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