Digital Experience

Your new role

**Continual drive to improve CSAT & Conversion - Know our target customer inside out, ensuring that everything we do creates the most amazing sofa experience for them online, allowing them to seamlessly convert online, or transition to store. You will need to ensure ongoing user research & testing in place, to support the development roadmap**

**Build and implement the website development roadmap - Understand the customer & pain points in their journey with us, to build out a prioritised roadmap that supports our vision of creating the best online sofa purchase experience in the world**

**Own the UX principles, responsible for overall look & feel of website - ensure consistency of design, look and feel across website, upholding the principles and framework set**

**Own the relationship with key 3rd party front end tech partners - To support our ambition you will need to ensure that we have the right external partners in place, setting up a strong working relationship, ensure our investment returns & have a strong roadmap in place to support our ambitions**

**Relationships, Process & Governance - To deliver our vision you will need to build strong working relationship, both externally & internally, ensuring we have the right process & governance in place to deliver on a continued basis (Key internal teams; Technology, Creative & Trading)**

**There are 3 key areas of focus**:
**Our overall vision is to create the Best Online Sofa Purchase Experience in the World**
- **Research Phase: Create an immersive & interactive experience for customers researching the perfect sofa online**
- **Purchase or Transition to Store Phase: Make it really easy to purchase online, or to continue the journey to store**
- **Post Purchase Phase: Keep them updated from the order through to delivery**

What you'll be doing
- **Constant conversion & CSAT improvement**
- **End to end website customer experience & user journeys**
- **Website creative look & feel**
- **3rd Party Tech Relationships (Front end)**
- **Key governance & program management**

Skills/experience.....
- **Proven experience in owning and delivering a roadmap to improve online customer experience & conversion**
- **Strong Project / program management**
- **Understand best practices for UI and UX on mobile, and desktop**
- **Experience in collecting, analysing and prioritising user feedback**
- **Understanding of AB testing and personalisation**
- **Understanding and/or hands-on experience in software development and web technologies**
- **Excellent relationship-building and interpersonal skills.**
- **Numerical and analytical skills**
- **Commercial acumen**
- **Experience using analytics and reporting platforms such as Google Analytics 4, ContentSquare/Hotjar**

A little about sofology
We think choosing a new role and choosing a new sofa have a lot in common. Your old one feels comfy, you’re used to it, and you know exactly where you fit. But a new job - or a new sofa - holds so much potential. Pick the right one and you’ll never look back. You want to feel comfortable, but with enough going on to keep you right on the edge of your seat. Our team is always growing, and we’re constantly shuffling up on the sofa to make room for the newest member of the Sofology family.

Founded over 30 years ago, we’re true sofa specialists. So much more than just a piece of furniture, we know that a sofa is the one thing that truly turns our customer’s houses into homes.There’s a lot at stake when it comes to guiding our customers to make the right choice for them - that’s why our customer journey is unique in the sofa market. That means no ‘ends next Sunday sales.

Sofology benefits
- A great basic salary + Bonus
- 30 Days holiday + Length of service
- Your birthday off
- Pawternity Leave, Grandparent Leave, Volunteering day Leave
- Professional Qualifications
- Learning & Development, Next generation programme
- 30% discount across the group & 15% for friends & family
- High street Discounts with 100’s of great brands
- Contributory Healthcare
- Pension
- Employee Assistance Programme for all colleagues & your household
- Enhanced Maternity & Paternity Pay
- Discuss flexible working & part time opportunities