Customer Retention Advisor

19 hours ago

Worthing, United Kingdom Bluecrest Wellness Full time

**Us, and our vision.**

Bluecrest is on a mission to put better health in the palm of people’s hands. Now in our 10th Anniversary year, we’ve grown considerably since 2012. With over 400,000 customers across the corporate and consumer markets in the UK & ROI, our accessible private health checks help people take control of their health.

Investing in our teams across technology, marketing, product development, sales and operations, we’re building an infrastructure capable of delivering the next 5 years of growth and making our products market leading.

**Position**:
**Customer Retention Advisor**

**£20,147 Per Year + Uncapped Commission**

**Fully Remote**

**Full time, Permanent**

**The role**

As one of our in-house Customer Retention Advisors you will be accountable for making outbound calls (cold-warm leads) to people who have been sent correspondence by our team and have not yet replied - these people have used our services previously and during each call it will be your job to book them in for further Health Assessments, put forward our special offer, and provide a positive experience by acknowledging our relationship with the customer and then offering to schedule a screening in their area. You will then aim to up-sell their screening package of tests.

You will be knowledgeable, polite and helpful, and ensure you meet set KPI’s and targets during each customer encounter.

**Requirements**:
**What we need you to have**

****
- Excellent persuasion/negotiation skills
- Be comfortable working to targets and KPI’s
- Excellent oral and written communication skills
- Proficient in use of Microsoft Office tools
- Strong organisational and prioritisation skills
- Works well in team environment.
- Must have a professional telephone manor
- Personal integrity and pride in work.
- Ability to work to tight deadlines
- A quiet, private workspace
- Good WiFi connection

**Other information**:
**What can we offer you?**
- Competitive salary of £20,147 per year
- Uncapped commission and bonus structure
- Matched company pension (5%)
- Four free Health Assessments per year which can be used by yourself, family or friends, plus a further 50% off any additional tests for employees
- Competitive annual leave scheme
- Company sick pay scheme
- Employee referral bonus scheme (Up to £1,000)
- Life Insurance, which comes with it’s own benefits including discounts off wearable tech, trainers and gym memberships
- Yearly allowance of £130 to use to make working from home more comfortable (can be used for desk/chair/notebooks/other relevant as needed - after probation)
- The opportunity to progress to senior agent within 12 months of employment within the team, as well as various other avenues to progress within different departments depending on your interests

**_
We kindly ask recruitment agencies to refrain from making contact with us._**

**_
Any personal information you share with us will be treated in line with our company Privacy Policy._**

**_
Bluecrest Wellness Ltd is proud to promote equal employment opportunities to all applicants and employees regardless of their race, religion/belief, sex, sexual orientation, marital status, pregnancy, maternity, national origin, ethnic background, disability, or age._

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