Diary Management Assistant

7 days ago

Norwich, United Kingdom Citation ISO Certification Ltd Full time

**Title**: Diary Controller

**Reporting To: Diary Operations Manager**

**Department**: Diary Management, Norwich Office

**Contract**:Full-time, Permanent (Mon-Fri 9am - 5pm).

**Salary**:£17,500 - £25,000 OTE

**Benefits**:Team based and personal performance-based commission (paid monthly in arrears), Pension, Health Plan, 5 weeks’ holiday, plus birthday day off, plus 8 paid Bank Holidays, Gym discounts, holiday trading scheme.

**About us**

Operating in the UK since 1993 Citation ISO Certification (formerly QMS International) provides professional consultation and support for Organisations that require a hassle free and cost-efficient route to ISO Certification. We have proudly been delivering internationally recognised Management Systems for nearly 30 years, with the aim of ‘making businesses better’. Our growth plans are ambitious and we’re part of the private equity owned Citation Group. Our customer base has grown significantly over the past few years and this growth will continue - that’s where you come in.

**About You**

For this role you will need to have:

- Excellent communication skills (both verbal and written) and a polite and friendly
telephone manner
- Good organisational skills and the ability to multi-task and prioritise
- Must be computer literate
- Attention to detail
- Negotiation skills
- Able to work under pressure and react to change in situations/client objections ie.
cancellation of appointments
- Accurately input information in a timely manner
- Geographical knowledge advantageous, but not essential.

**Purpose of the role**:
To manage the diaries and booking system for our 80+ Consultants - who are located nationwide.

**Key tasks**:
Working to internal targets eg. sat appointments, capacity and appointment lead time
- Validating client contact details
- Booking appointments into Field Staff diaries
- Assessing the skills and location of the Field Staff to ensure the right Consultant
attends a client visit (considering skillsets and mileage)
- Booking accommodation
- Dealing with client objections and challenges to retain diary appointments wherever
possible
- Identifying customer issues and provide appropriate solutions, referring them to the
team manager when necessary
- Identifying and refer any up-sell/cross-sell opportunities.

**Ready for anything**

**All colleagues are expected to behave in line with our core company values**

**#Never settle # Choose right # Smart with heart # Make it happen**

**Job Types**: Full-time, Permanent

**Salary**: £21,500.00-£25,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Referral programme
- Sick pay

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

COVID-19 considerations:
Hand sanitiser stations throughout the office, temperature checker on arrival. Daily cleaning.

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- scheduling: 1 year (preferred)
- client services: 2 years (required)

Work Location: In person

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