Digital Operations Specialist

Job Advert

**_ Are you ready to be at the forefront of digital innovation, driving the success of global e-commerce operations?_**

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At Portmeirion Group, we believe in the power of our people to shape our legacy. If you share our passion for brands, excellence, and cutting-edge technology, we invite you to step into the role of a Digital Operations Specialist. Join us on our journey to craft a better future through digital transformation._**

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As a Digital Operations Specialist, you'll work closely with the Head of Digital Operations, driving excellence in digital technology and service delivery. You'll be a technical leader, responsible for ensuring the optimal performance of our digital channels and ecommerce operations worldwide._**

**Key Responsibilities**:

- Monitor digital channels, ensuring peak performance, availability, and seamless customer journeys to unlock full sales potential.
- Collaborate with the e-commerce team to understand requirements and translate them into user stories using tools like Jira/DevOps.
- Oversee the operation of key apps, data feeds, and integrations across Portmeirion Group websites.
- Provide impact analysis and issue/defect management to support process improvements and change.
- Proactively identify and solve issues affecting site operations and customer experiences, collaborating with technical teams.
- Establish incident escalation and prioritization processes, working with cross-functional teams.
- Support the implementation of CMS enhancements and templates, aiding the e-commerce team.
- Offer pre/post support for major change release activities, delivering insights on digital channel traffic and performance.
- Contribute to out-of-hours emergency operational support on a rotational basis.
- Communicate effectively during major incidents or high-risk periods, ensuring senior stakeholders are informed.
- Stay updated on business changes, effectively communicating releases and developments.

**Skills and Experience**:

- 5+ years in similar roles, with experience in various e-commerce platforms (Salesforce Commerce Cloud, Adobe Commerce).
- Proficiency in CMS administration, HTML, CSS, PHP, and MySQL.
- Full software development lifecycle experience, including agile methodologies and hands-on testing.
- Familiarity with tools like Jira and Azure DevOps for raising bugs and prioritizing with key stakeholders.
- Experience managing third-party systems integrators, agencies, and technical vendors.
- Desirable experience in re-platforming and website redesign.
- Understanding of systems architecture in support of e-commerce platforms.
- Knowledge of eCommerce payment gateways, order management, data flows into ERP, and data security.
- Operational or managerial experience in a fast-moving environment.
- Strong technical understanding across various systems and processes.
- Ability to translate complex problems into actionable language for both technical and business colleagues.
- Effective under pressure, with strong organizational and delegation skills.
- Comfortable liaising and influencing stakeholders, including at a senior level.
- Time management skills and the ability to motivate others in time-critical situations.
- Proficiency in communicating complex processes to diverse audiences, including senior management.

**Unlock Your Potential: Crafting a Brighter Future**

As a Digital Operations Specialist, you'll play a critical role in driving our global e-commerce operations forward. Join us to make a tangible impact on our brands and legacy, while working in a fast-paced, collaborative environment. We're committed to innovation and excellence - are you ready to pioneer digital transformation?

**A World of Possibilities: Where Heritage Meets Innovation**

Portmeirion Group's heritage and family values are the foundation of our global success. We're more than a business; we're a legacy. Our brands are built on family values, craftsmanship, and a commitment to creating products that bridge generations. With integrity, inclusivity, and positivity as our guiding principles, we're pioneering new paths in technology to safeguard a bright future for all.