Quality Governance Administrator Officer

**Job Title**: Quality Governance Administrator Officer - 37.5 hours per week

**Trust Location**: George Eliot Hospital NHS Trust

Would you like to be part of a team that works well together, always there to help each other? If you answered yes, the George Eliot Hospital NHS Trust would love to hear from you

**About the Trust**

George Eliot Hospital NHS Trust provides a range of elective, non-elective, surgical, medical, women’s, children’s, diagnostic and therapeutic services to a population of more than 300,000 people. The hospital opened in 1948.

The hub of the Trust is located on the outskirts of Nuneaton and its services cover a large footprint, including north Warwickshire, south west Leicestershire, and north Coventry.

The Trust also provides a range of community services, delivered across Coventry, Warwickshire, and Leicestershire. These include sexual health and community dentistry services for the whole of Warwickshire as well as hosting the Blue Sky Sexual Assault Referral Centre.

**What you’ll be responsible for**:

- Deal efficiently and effectively with direct and indirect (i.e. telephone, face to face) enquiries from all levels of medical and nursing staff and other health professionals and staff and patients and their families. Respond to complex enquiries, providing routine and non-routine information and non-clinical advice/guidance, resolving problems where possible. Communicate appropriately with all levels of staff groups. To sensitively provide and receive complex information using tact and adapting communication style to meet the needs of individual levels of understanding. Recognise the importance of timely management of controlled documents in accordance with legislation, policy, and procedures.
- Attend to all communications/enquiries on a daily basis. Use judgement to undertake an assessment of content/facts/situations to determine the appropriate course of action and the priority for the Governance Team’s attention.
- Accurately transcribe all correspondence by touch typing from audio/digital dictation or shorthand using knowledge of medical terminology. Generate routine and non-routine correspondence independently.

The role will involve, but not be limited to you performing the above.

**You’ll learn the following whilst working at the Trust Obtain from Hiring Manager/the Trust -**
- An in depth understanding of the roles and responsibilities involved in working within the NHS
- Knowledge of the systems used, to effectively complete your role to the highest standard at all times
- A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

**You’ll have the following qualification/experience**:

- Experience of communicating effectively with a variety of professionals and outside agencies
- Exercises Judgment when dealing with governance enquiries and analysing data to support & resolve
- Knowledge of governance/secretarial procedures
- Excellent office administration support skill set

**_*Depending on the Trust, you may require variable additional certification and skills. _**

As a member of NHS Professionals, you have fantastic benefits:

- Competitive pay rates - work this week, get paid next week
- **Essential support when you need it - 24/7 365 days - **Call us anytime
- **First choice of shifts or placements at your Trust** - access before they are made available to agency
- **Multi locational** - opportunity to work at various trusts
- **Manage your shifts and timesheets on the go** - access your “My Bank” shift portal anywhere, anytime online or through your smartphone
- **Varied working options to suit your lifestyle **- Join once, get first choice on suitable new placements as soon as you finish your previous role
- **Training and development opportunities** - Keep up with the essentials and more
- **Build holiday allowance for every shift you work** - your work life balance is important to us
- **Stakeholder pension scheme available** - a flexible future for you and yours

**Who are NHS Professionals?**

As an equal opportunities' organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and Inclusion agenda and we strongly encourage suitably qualified applicants from a range of backgrounds to apply.

**Apply** **Today**

By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.

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**Job Types**: Full-time, Temporary contract