Customer Service Support/administrator warrington

4 days ago

Warrington, United Kingdom Sapphire Utility Solutions Full time

**Job description**

**Who are Sapphire Utility Solutions? And why you should work for us?**

Established in 2013, Sapphire Utility Solutions has quickly become the partner of choice for many clients across the UK in our chosen markets. We provide award winning services to the clean water, wastewater, gas, digital networks, and highways sector and are passionate about working alongside our client’s and partners to maintain the utility services essential to modern life.

**About the Role -**

We are actively seeking a customer service advisor, to join our friendly, dedicated team that ensure our customer needs are met in an efficient and timely manner. An excellent telephone manner and problem solving skills are a must.

Do you have an excellent customer service skills?

Do you enjoy communicating with customers?

Do you have a good eye for detail?

Do you possess good administration, and keyboard skills?

**Location**:Lingley Mere, Warrington

**Salary**: £21,000 per year

**Hours of work**: 40 hours per week, Monday to Friday

**Responsibilities - but not limited to**:

- Contacting customers via telephone, to advise of work to be carried out at their property.
- Carrying out calls to customers, to inform them and keep them up to date with the progression of the work planned at their property.
- Issuing customers with planned start dates.
- Deal with queries from the customers.
- Sending text updates to customers.
- Working closely with our in-house team of schedulers, to provide updates of any outstanding work.

**Experience and qualifications require for the role**:

- Excellent listening and communication skills
- Competent in IT, accurate data entry and good keyboard skills
- Excellent customer service
- Positive, can-do attitude - team player
- Ability to multitask, and work to deadlines
- Previous customer contact experience required (telephone or face to face)

**What we are looking for**

Whilst we are looking for the skills and knowledge to be able to carry out the responsibilities of the role, it’s just as important to have employees with a positive attitude or those who are looking for develop further and grow with the company.

We welcome employees from a diverse background. We treat people equally from all walks of life and welcome hard-working individuals who want to become part of the Sapphire family.

**What you will get in return**

In joining the Sapphire Family, you will be working as part of National Award-Winning Utilities Organisation, who recognise a good work ethic and positive attitude. You will be joining a company that has grown significantly over the last decade.

We offer:
**Competitive Salary**

**Pension**

**Death in Service**

**Modern, onsite gym - with discounted membership**

**Onsite coffee shop - Costa Coffee**

**Employee Assistance Programme**

**Perk Box - discounts and benefits**

**Holiday Allowance**

**Job Types**: Full-time, Permanent

**Salary**: Up to £21,000.00 per year

**Benefits**:

- Casual dress
- Gym membership
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Warrington, WA5 3LP: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

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