Helpdesk Coordinator

**Job Title Helpdesk Co-Ordinator**

**Location Aylesford Maidstone**

**Excellent and competitive Salary**

**3 days office/2 work from home**

**Monday to Friday 8.30-5.30 with flex**

**About us**

Winner of the PrintIT Awards for Employee Experience 2021, Apogee Corporation provide Managed Workplace, Managed Print and Managed IT Services with Europe's Largest Multi-Brand solution. As an independent subsidiary of HP Inc, we have the advantage of being part of one of the world’s leading technology companies, with instant access to the latest innovation all supported by our market leading service operations.

We are committed to our sustainability objectives and are involved in frequent community and charity initiatives to support our vision. We are passionate about diversity, equity, and inclusion with a culture of originality. Our recent investment of £250,000 in employee training and development highlights our commitment to investing in enhancing the skills, knowledge, and experience of our employees.

Our culture allows you to innovate and develop your career with the support of an expanding corporate and progressive organisation. We are looking for inspiring and pioneering individuals, who want to make a difference in their careers as well as in the world around them. We are proud of all our employees, who are at the heart of what we do. If you become part of our journey, everything is possible, and the opportunities are endless.

**Job Purpose**
- Reconcile information between various systems and client networks
- Liaising with Logistics, PMO and Sales departments to capture required information
- Liaising with clients to deploy monitoring software
- Creating ad-hoc deployment reports
- Managing areas of service agreements for strategic accounts based around the monitoring software
- Resolving offline DCAs and devices
- Daily reporting to key business stakeholders

**Experience & Skills Required**
- Good time management
- Excellent communication skills
- High level of accuracy and attention to detail
- EKM software knowledge and experience, advantageous but not essential -Understanding of basic network terminology, e.g., network routing, IP addressing, basic DNS
- Understanding of key protocols e.g. SMTP,SNMP,DNS,IPV4, Bonjour, SMB
- Experience of a client focused helpdesk environment
- Experience in utilising remote management tools to diagnose, investigate and resolve consumable consumption (preferred but not essential)
- Ability to use Remote Access tools (TeamViewer, GoToAssist, Zoom) (preferred but not essential)
- Ability to work under pressure to specific SLA’s, to prioritise and multitask
- Excellent communication skills & telephone manner
- Methodical with an aptitude for attention to detail
- Able to work in a team as well as independently
- Adaptable and flexible to changing demands

**Benefits**
- 25 days holiday + bank holidays
- Pension: 3% Employer contribution
- Advanced family friendly benefits
- HP and EE Employee Discount Programmes
- Employee Assistance Programme
- Cycle2work scheme
- Access to Apogee Learning Academy
- Discounted Gym Membership

Apogee Corporation is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We welcome all applicants and are open to considering flexible working options

**Job Type**: Permanent

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Gym membership
- On-site parking
- Sick pay
- Wellness programme
- Work from home

Schedule:

- 8 hour shift
- No weekends

Work Location: One location

Reference ID: LBTech1