Lead Administrator-band 4

To lead a team of Administrators within CYPS therapy services ensuring the provision of a comprehensive, consistent and efficient administrative service, ensuring the right task is undertaken by the right resource, whilst retaining responsibility for undertaking and/or overseeing more complex tasks.
- To develop a thorough understanding of the CYPS processes related to the referrals and treatment pathways for children and young people.
- To be responsible for monitoring of the referral/appointment pathways with appropriate Line Management to reduce delays in patient pathways and escalation of concerns to the relevant service lead.
- Provide cross-cover for the other Administrative Team Leaders within Physical Health CYPS to ensure a consistent and effective administrative service is maintained at all times.
- To be responsible for the management of administrative services.
- Provide and receive confidential and sensitive information from staff, clients, their carers’ and the general public and take the appropriate action to ensure their satisfaction.
- To ensure all communications are accurate, timely and well presented as per corporate standards.
- To work as part of the admin team for 3 services providing administrative support and cover absence for staff members as necessary to assist the teams in the delivery of care,
- To organise admin team meetings, team and individual supervision and training
- To record and manage absence on the ESR system for administrators ensuring continuity of admin provision
- Provide data for the Service Leads as required and regular feedback regarding referral information.

At Gloucestershire Health and Care NHS Foundation Trust, we are supportive of the people we care for in the community and aim to provide a fully responsive service to everyone who needs it. This is the same approach we take for our employees. We look to value the skills and experiences of those we work with, whether they are service users, carers, families or those looking to work with us.

Gloucestershire Health and Care NHS Foundation Trust is part of the NHS. We treat NHS patients according to NHS principles and standards. The difference is the Trust is accountable to local people, rather than to Government, and so we are able to work closely with our community to develop services in the way that best suits the needs of local people.

Our Staff Survey results showed people at our Trust feel they are engaged, part of a team and work for a compassionate and inclusive organisation.

Our overall scores were better than average in eight of nine themes and level in one - the best overall results for a community, mental health and learning disabilities Trust in the south west and first equal amongst all sector NHS providers within the region too.

Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our people’s skills and experience to deliver the best possible patient care. So we want to know What Matters to You and that you will share our values and join us on this very important journey.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.