Technical Administrator

This role is Monday to Friday part time (5 hours per day)

Company Background

Andros is an industrial, family-owned company based in south west France with a turnover of over 2 billion Euros. It is a leading European fruit transformation and chilled dairy producer manufacturing the internationally famous brand Bonne Maman, as well as many private label products.

Andros Group:

- Production facilities across Europe and beyond (USA, China, New Zealand )
- 4 poles of development: Fruit, Chilled Dairy, Confectionery, Frozen Desserts
- A real industrial know-how and a significant will to introduce innovations
- Both branded (Bonne Maman, Andros) and own label supplier

Andros UK

Company culture: Andros believes in people above anything else. Its success has come from empowering hands-on, pragmatic individuals within a dynamic, solution-seeking and market-share winning organisation. Entrepreneurial spirit is encouraged, and consumer satisfaction is paramount.

The work environment is fast, varied and “politic” free. Communication is uncomplicated and direct relying on the trust built through professional expertise and a real team player attitude.

There is pride within the organisation to be the manufacturer of simple, high quality food offering great value to the consumer. In short, an “international good food maker”.

Andros UK Limited is a major supplier of ambient fruit-based conserves and chilled yogurts and desserts, with its commercial operations based in Hammersmith dealing directly with all major retailers and sectors within the UK. They acquired in 2008, the Oldford dairy site (180 people) and heavily invested in new, state-of-the-art, chilled desserts product lines, unique on the market.

The company has experienced rapid growth, doubling the size of the business in the last 4 years. This growth has been driven across both the preserves and desserts categories through the success of the Bonne Maman brand as well as an extensive private label activity. The products are either imported or produced in the dedicated chilled dessert facility in the South West of England.

Bonne Maman has seen significant success in the UK over recent years becoming brand leader of the jam category in 2013 and continues to demonstrate significant share growth year on year. Bonne Maman is known for its simple, great quality, natural products evoking a homely welcoming and trustworthy brand.

Success is such that the business now requires additional talent to continue its ambitious growth plans.

We are looking for a Technical Administrator to join our team at our site in Frome.

**Main tasks and responsibilities**:

- Logging, investigate complaints for Oldford as well as for the Andros group
- Responding to complaints in the set time frame
- Site and customer KPI reports
- Check daily production record and raise any issues
- Artwork and packaging control
- GMP and Quality Audits

**Skills**:

- Strong attention to detail and experience of dealing with customer complaints
- Knowledge of basic food safety
- Very Good knowledge and understanding of Excel
- Hard working, highly orgainised and efficient

**Company Package**
- Market Leader in their products and sector
- Company pension 6% employer contribution
- 25 days holiday + Bank holidays
- Company sick pay
- 4 x Death in Service
- Wellbeing initiatives - Free flu jabs, free eye tests, £90 contribution to prescription lenses

**Job Type**: Part-time

**Benefits**:

- Canteen
- Company pension
- Discounted or free food
- Free parking
- On-site parking

**Experience**:

- Administrative experience: 1 year (preferred)

Work Location: In person