Facilities Assistant

1. To ensure that the facility is open on a timely basis and in a safe manner for all hirers as required.

2. Regularly inspect all facilities to ensure they remain operational on a day to day basis, dealing with minor items of repair and maintenance and reporting more significant works required to the Facilities Supervisor.

3. Work as part of a regular team cleaning and preparing the facility to meet the customer requirements (including setting up tables, furniture, technology, refreshments and maintenance / replenishment of equipment).

4. Under direction of the Facilities Supervisor assist with regular building / health & safety checks including testing of fire alarms, emergency lighting and legionella flushing. To assist in the maintenance of records that support the review and implementation of Health & Safety policies and procedures within all facility buildings.

5. Follow health & safety procedures and risk assessments at all times addressing or reporting any concerns immediately.

6. To undertake minor repairs including but not limited to securing screws, hinges, furniture repairs, locks, painting, boarding windows, changing bulbs, unblocking sinks and drains, clearing gutters and any other repairs and maintenance that do not require the services of a skilled craftsman and which are not covered by a maintenance contract.

7. Ensure that all exterior hard surfaces, lawned areas are kept in a clean and tidy condition including the emptying of litter bins, cleaning of drains and gulleys, salting and de-icing of hard surfaces during winter months and removal of snow to ensure safe access to all facilities.

8. Ensure all communications with potential users are carried out in a professional manner and communicate effectively with the Facilities Supervisor to help to secure bookings.

9. To be available and contactable during significant function hirings / meetings and to assist as required to support the event, always delivering high standards of customer service.

10. Work closely with the Facilities Supervisor to deal with operational issues and provide co-ordinated out of hours support to staff and customers.

12. Report to the Facilities Supervisor on levels of stock including ordering, receiving, storage and accounting for deliveries. Liaising with contractors and suppliers as required and in the absence of the Facilities Supervisor.

13. Liaison with waste collection services to ensure that waste, including batteries, electrical equipment, paper recycling etc is disposed of appropriately and in a timely manner.

14. To act as a keyholder and respond to out of hours emergency call outs on a rota basis (for which an additional payment will be made).

15. Undertake training as required and requested by the Facilities Supervisor and Operations Manager.

16. Any other reasonable duties as requested by the Management team.

17. To work flexibly, as required to deliver the duties described above.

Additional Information:
This is a full time and permanent position (40 hours per week) working on a days/evenings shift system over 7 days per week. A degree of flexibility in this role will be expected.

The role holder will be required to work at any of the facilities we currently own and run and will be required to travel between these using their own vehicle (for which business insurance will be required and expenses will be paid).

The role holder will be required to cover for the absence of colleagues through sickness or annual leave and shift hours may need to be amended accordingly and overtime payment made.

Facilities will generally be closed on bank holidays and staff will not be required to work unless there is a justifiable reason. Staff may be required to take annual leave during certain periods of closure.

Due to the nature of this role, the position holder may be required to undergo an Disclosure and Barring Check.

PERSON SPECIFICATION ATTRIBUTES

ESSENTIAL (E)

DESIRABLE (D)

Experience

Working with the general public in a service orientated environment. (E)

Appropriate experience of working in a facilities/maintenance caretaking position. (D)

Experience of working in a customer service environment. (D)

Qualifications & Training

Numeracy & Literacy level 2 (E)

Previous Health & Safety experience and/or qualification (D)

First Aid at Work (D)

Specialist Knowledge / Skills

Knowledge of current health & safety systems. (D)

Excellent communication and customer service skills with the ability to resolve operational problems effectively (E)

Ability to carry out minor repairs. (E)

Experience as a skilled craftsperson i.e. joiner, electrician, plumber etc (D)

IT Skills

Knowledge of computerized booking systems. (D)

Personal Characteristics

Reliable with a flexible approach to work duties and shifts. (E)

Ability to work effectively alone and in a small team. (E)

Practical and pro-active approach to problem solving and an ability to prioritise tasks. (E)

Well organised, motivated an