Strategy & Proposition Manager - Digital Wealth

At M&G our vision is**:to become the best loved and most successful savings and investment business **and we're looking for people who are excited about joining us on our journey. We're digitally transforming and investing heavily in technology and innovation to develop new and improved customer propositions that really raise the bar for our customers.To help us achieve our vision we're looking for exceptional people who live our values and behaviours and who can inspire others; embrace change; deliver results and keep it simple.
**What you can expect from us**:
We are committed to creating an environment where you can be exceptional at all you do. To help us deliver this, we promise to:

- **Challenge Your Limits** by creating a stimulating working environment and providing opportunities for you to be involved in meaningful and challenging work
- **Support Your Aspirations** with a commitment to learning and development that helps you achieve and build your experience with people who want you to succeed
- **Value Your Input **whereby leaders and managers will involve you in key decisions, listen to your thoughts and recognise the important contribution you make
- **Balance Your Life** through a work life partnership that focuses on making this an inclusive, diverse and friendly place to work and offers the flexibility and support that enables everyone to be at their best

**How do we support our employees**:
All M&G plc employees will be supported in the workplace through our M&G Employee Assistance Programme (EAP). If you need counselling, confidential financial or legal advice. The service is available 24 hours a day, 365 days a year and offers access to qualifiedprofessionals who can provide specialist information, advice and support on many issues. It offers a broad range of services, including help with family issues, maintaining work/life balance and mental health support.
**The Role: Strategy & Proposition Manager - Digital Wealth**
M&G Digital Wealth is a venture within the M&G Wealth Division, and is responsible for the M&G Direct book, the joint venture with Moneyfarm and the MAP Hybrid Advice proposition. This role, reporting the M&G Wealth Director of Strategy & Proposition, willbe responsible for the strategic planning for the venture and working with various stakeholders to design and deliver competitive and attractive propositions aligned with the strategic objectives of the venture. The role also has responsibility for managingthe product and proposition lifecycle for all customer propositions within the venture, ensuring customer outcomes are met in a regulatory compliant manner, whilst monitoring the commercial outcomes of the propositions.
**Key Work Level Accountabilities**:
**Manager or Expert**:

- For people managers, accountable for managing and motivating others to ensure quality of delivery to customers and stakeholders
- Applies judgement to deliver outcomes, evaluating a range of potential solutions, considering the impact for customers, cost and risk
- Manages conflicts that may impact delivery
- Challenges upwards given knowledge of delivery and awareness of complex systems and the broader picture
- Identifies and anticipates need for changes to continuously improve quality and efficiency of output
- Manages resources and risks using expert judgment, know-how and experience

**Key Responsibilities for this role**:

- Perform ongoing market analysis and monitoring to ensure a strong understanding and insight of the direct to consumer and digital wealth market and different participants, use insight in preparing the strategic plans for the venture
- Identify opportunities to develop and improve client value propositions using competitor analysis and customer insight
- Interpret data to propose business actions/ options to enhance the business streams of the venture
- Work closely with product owners and marketing to design and develop propositions and take to market plans
- Work closely with Finance to develop the commercial view of the product set to ensure the propositions deliver strong commercial outcomes
- Prepare reports and presentations for project steering committees and management and governance bodies
- Perform ongoing product lifecycle reviews, ensuring that products remain fit for purpose in line with the intended customer outcomes and regulatory compliant

**Key Knowledge, Skills & Experience**:

- Good knowledge of the UK D2C savings and investment market and the different business models and product in the market
- Strong analytical skills, ability to search out and collect different data and information sources, analyse and package into valuable insight
- Strong ability to present findings, insights and plans in written formats (presentation decks, Board/Committee papers)
- Strong understanding of the proposition and project lifecycle and experience in delivering initiatives
- Ability to work on own initiative and adapt to different and challenging environment
- Financial Services related qualifications desirable

Work Level: Manager/Expert
Recruiter Name: Chloe Murphy
We live by four behaviours at M&G and we ask all our employees to:

- **Inspire Others** - Support and encourage each other, creating an environment where everyone can contribute and succeed
- **Embrace Change** - Be open to change, willing to be challenged and able to adapt quickly and imaginatively to new ideas
- **Deliver Results**:

- Focus on outcomes, set high standards and deliver with energy and determination
- **Keep it Simple** - Cut through complexity and bureaucracy, be clear and decisive and never overcomplicate things