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Czech Customer Service Administrator

2 weeks ago

Edinburgh, United Kingdom Search Consultancy Full time

**Czech Customer Service Administrator**

**Location**: Newbridge, Edinburgh
**Hours**: Monday to Friday between 8-6pm (40hrs), WFH 2/3 days per week
**Pay**: £25,000 per annum
**Start Date**: ASAP
Are you looking for a challenging new career path?
We looking to engage with talented multilingual individuals who have a strong attention to detail and thrive working in a fast paced environment.
In return, this role offers excellent training & professional development, a competitive salary and favourable working hours. Full training and equipment is provided for.
**Duties and responsibilities**:

- Working with customers, internal & external, on daily basis with the aim of developing an excellent working relationship.
- You will liaise between external customers and our external warehouse in the careful coordination of orders.
- To monitor all shipments on a daily basis to ensure that shipments are collected and delivered within the agreed time frames.
- Working with patients/participants to ensure that collection requirements are met and that they are kept informed at all times during the process to ensure visibility.
- Attending customer meetings and teleconferences, when required.

**Skills and experience required**:

- Fluency in Czech
- Excellent customer service skills
- Ability to understand customer needs and provide the correct solution
- High level of interpersonal skills and an ability to communicate professionally across the internal and external customer group
- Skilled in listening and responding to a customer's needs verbally and through the written word
- Defuse and respond to customer complaints ensuring follow up actions are completed and recorded
- Strong attention to detail and ability to manage own workload
- Strong confidence using Microsoft packages, i.e Word and Excel
- Previous experience in a contact centre is desirable