Contact Centre Advisor

2 weeks ago

Exeter, United Kingdom Vospers Full time

**About Us**

Vospers is a family run business and leading South West motor dealer group that believes in the importance of our people. That's why we offer a supportive working environment, career prospects, and great benefits, including:

- Holiday accrual scheme & paid day off for your birthday
- Life Insurance Scheme
- Full range of motor discounts for service, sales & parts
- Paid sickness scheme, eye & flu vouchers and a full range of employee assistance programmes/support
- Bike to work Scheme
- Professional development and recognition programme
- On-line discount site & life planning services
- Staff & Customer Referral schemes

**The Role**

The main purpose of a Vospers Contact Centre Operative is to provide a professional and courteous reception to customers over the phone, ensuring the highest standard of customer satisfaction and to promote Vospers core and brand value at all times.

Key Responsibilities & Accountability
- Inbound and outbound customer phone calls for service, general maintenance bookings
- Dealing with customers and ensuring customer satisfaction over the phone
- Follow up calls/Customer care.
- Booking in vehicles for all franchises
- Ensuring appointments are convenient for the customer and department, in line with the workshop capacity.

In order to be successful for this position, you will need to be highly ambitious, personable, confident and possess previous experience working in the same or similar role within the industry.

You will also need:

- A standards and quality driven management style
- An eye for detail
- To be motivated by a passion for quality and great service delivery
- Interpersonal, administrative, and organisational skills
- To be computer literate
- Hold a valid UK Driving Licence

**Location**

Matford Way, Exeter

**Salary**

Dependent on experience and qualifications to be discussed at interview

**Hours**

Monday to Friday

**Care - Accountability - Performance - Respect - Integrity**

We are proud that so many of our people stay with us and develop their careers at Vospers over the long term. Over 100 of our staff have completed between 10 and 40-years service with the company.

Additional pay:

- Bonus scheme

**Benefits**:

- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Life insurance
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: REQ002668

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