Contact Centre Team Leader

7 days ago

Bolton, United Kingdom Haier Europe UK & Ireland Careers Full time

**Contact Centre Team Leader - Service**

**Attractive salary + bonus + benefits**

**Bolton**

If you want a **Contact Centre** role that rewards you, then as a **Contact Centre Team Leader - Service** here at Haier Europe, you’ll coach, train and develop a team of talented customer service agents to be the best they can be and reach their full potential.

As **Contact Centre Team Leader - Service** working at our Bolton Service Centre, **in your hands**, you’ll grasp every opportunity to enhance our reputation as the **number one** home appliance brand in the world.

With a passion for **supporting, coaching and leading** teams, you’ll have operational responsibility for achieving team targets and KPI’s, delivering feedback in a professional and supportive manner whilst motivating the team to surpass personal performance targets and inspiring them to deliver outstanding customer service.

Benefits:

- Attractive salary and bonus scheme
- Hybrid working
- Enhanced family leave and sick pay policies
- Up to 6% pension contribution
- 4x Life Cover
- Training support schemes to aid your development
- Free fruit and hot drinks
- Employee Assistance Program
- Brilliant staff discounts on products
- Access to Reward Gateway which offers a wide range of retailer discounts including holidays and high street stores, entertainment and days out
- A social committee which organises nights out and fundraising events
- Dress down Friday
- Free onsite parking
- Discounted gym membership

You’ll need to have previous experience of working within a team leader/ supervisor role in a contact centre environment, ideally within a customer service based role, as well as the ability to follow up on goals set and measure your team’s progress, whilst feeding back and offering **support** as and where required.

Our team leaders continuously deliver outstanding service to our customers on a daily basis and you’ll need to be able to demonstrate that you have done the same in your career, as after all, **our customers are at the heart of everything that we do.**

If you have a background in **leading** or **supervising teams** within a **contact centre** environment, along with a passion for supporting and coaching colleagues to achieve high performance, then we would like to hear from you.

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