Customer Service Advisor

2 days ago

Wimbledon, United Kingdom A D Williams Full time

AD Williams is the UK’s 6th largest accident repair groups. Employing over 270 staff, across 14 sites, repairing over 24,000 vehicles per year. Our mission is “Getting you back on the road - fast”.

It is our aim to provide an environment that is both a great place to visit for our customers and a great place to work for our colleagues.

The continued growth and development of our business is based on fairness and integrity and we are passionate about working closely with our team and customers to provide an experience that is both authentic and has value. We will continue to listen to our skilled and professional teams, working with our people to be an employer of choice.

We offer competitive remuneration packages, including, a health cashback plan, a salary sacrifice pension scheme, cycle to work scheme and a discount scheme covering restaurants, grocery shopping, days out and much more.

This is a great opportunity to join our team in Enfield, resource scheduling to ensure our Drivers are able to collect and deliver our customers cars and supporting our customers through their car repair journey.

**Main accountabilities**:

- Liaising with and updating customers throughout the repair process
- To arrange deliveries and collections of vehicles with the relevant paperwork in place
- Scheduling to ensure optisimisation of our Drivers time
- Courtesy car administration
- Insurance Company Portals
- Understanding how to handle all types of the Company claims processes and procedures - insurer/fleet/in-house/retail etc. as agreed within Insurer Service Level Agreements
- To administer cash, credit card payments and banking
- Collaborate with recovery companies and loan car suppliers
- To make sure Customer Service Level Agreements are adhered to

**Key skills**:

- A strong customer focussed background
- Transport / Scheduling experience
- Excellent organisational skills
- Communication
- PC literate
- Passionate about customer service

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