Customer Service Advisor/receptionist Full/part Time

7 days ago

Wimbledon, United Kingdom Dee Bee MOT Full time

As a Service Advisor, the main purpose of your role is to maximise Service profitability using sales techniques and deliver excellent service to all customers.

Your main duties and responsibilities will be as follows:

- Take bookings for service work via website contact, telephone or face-to-face at Service Reception, obtaining all information required and communicating this effectively to the workshop
- To be able price jobs according to our labour rates
- Schedule service work to fulfil customer requirements and maximise workshop utilisation
- To promote services and products to the customer as appropriate
- To raise job cards in line with manufacturer standards
- To receive completed job cards and inform the customer of the expected completion time and cost involved
- To inform customers in instances where additional work is required or problems arise and gain their authority to proceed
- To give the customer an explanation of the work done and invoice details, ensuring that the correct payment is received prior to the release of the vehicle
- To ensure the full completion of service documentation and maintain accurate customer data
- To ensure that all customer complaints are dealt with both speedily and effectively, and that any unresolved problems are referred to the Service Manager

**Required skills** **Must have minimum of 3 years Motor trade experience and user of Pinnacle and Keridge. ** Good Team Player.
*
- Able to prioritise and manage own workload.
- Use of a dealer management system will be essential to the role, so working knowledge is advantageous.

Previous experience in a motortrade environment desirable.

**Salary**

Competitive Salary offered depending on experience

**Working Hours**

Monday-Fri 08:30-18:00

Sat
- 08:30-13:00

Hours to be discussed in interview process

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £22,000.00 per year

Supplemental pay types:

- Performance bonus

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