Customer Service Coordinator
2 weeks ago
**Customer Service Coordinator Opportunity - Oxford**
**Opportunity**:
My client a global pharmaceutical manufacturing company are looking to recruit an experienced Customer Service Coordinator where you will be operating as the first point of contact within the Compounding Unit for customers. You will provide a high levelof service to customers in partnership with the Pharmacy Sales Team and the Unit Staff. You will provide technical knowledge and manage the workflow in line with Manufacturing Licence and Quality System requirements. You will be dealing with nurses, doctorsand pharmacists.
Duties and responsibilities include:
- Implementation and feedback of Customer Service Level Agreements.
- Monitoring performance of host hospitals and unit to agreed standards; communicating and taking action as necessary.
- Responding to, tracking and upwards communication of fluctuations in customer ordering.
- Regular communication with Sales Specialists and Customers.
- Building internal and external relationships.
- Data entry of orders on Merlin and maintaining the customer files on Merlin.
- Booking of couriers for product shipping.
- Filing and archiving of quality records.
- Purchasing of office equipment.
This is a 12 months contract role based in Oxford paying an excellent salary of £22,000 - £24,000 per annum and great benefits such as 25 days holiday plus bank holidays on top, Pension, Life insurance, Childcare vouchers and much more.
**Skills**:
- Worked in a similar Customer Service role dealing directly with customers.
- Intermediate level with Microsoft Office programs.
- Good verbal and written communication skills.
**How to Apply**:
If this sounds like the role for you or a colleague then please don’t hesitate to contact us. If we manage to successfully fill a permanent placement from your recommendation then we will send you a cheque of £300. We also have many incentive schemes forreferring contractors/temp staff so please contact us with the referral and we can provide you with more information.
If you do not hear from Quality Start within 2 weeks your CV has not been short listed for this role.
Quality Start are acting as a specialist recruitment consultancy for this role.
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