Call Centre Operator

1 week ago

Hoddesdon, United Kingdom Complete HGV Solutions Ltd Full time

Complete HGV Solutions Group is an award-winning commercial vehicle repair bodyshop. We work with all the major UK insurers and numerous blue chip businesses, to keep their cars, vans and trucks on the road. We are looking for an Call Centre Operator to join our growing support team at the head office in Hoddesdon.

The team work hard in a very fast paced industry to make sure that the customer is always happy with the repairs to their vehicle. It is a fun and friendly team who work closely to ensure that the jobs are carried out thoroughly.

Office Hours 7am - 4pm

Salary is based on experience

The Role
- Accepting of new repair instructions from all our customers as instructed by the Operations Supervisor and raising the job on our inhouse systems and customer portals. Declining jobs where applicable again upon instruction.
- Constantly adding notes to the systems to ensure that all parties are kept up to date.
- Making sure the accounts department are aware of all invoicing requirements for each jobs such as VAT, Policy Excess and Repairs.
- Calling Work Providers and Engineers to gain Authorities so works can begin. Calling insurers and Work Providers to resolve any issues and move jobs on where necessary.
- Help the Operations Supervisor gain images for new jobs so that he can carry out the initial estimates.
- Take incoming calls from Insurers, Customers and Work Providers to give job updates.

Be the main point of contact for customers, by creating and nurturing long term relationships. You will resolve any issues that may arise to ensure customer satisfaction is achieved.
- Report any issues to the Operations Supervisor as soon as you become aware of them.

In addition, you will support & perform administrative duties for the Operations Supervisor

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£30,000.00 per year

Schedule:

- Day shift

Work Location: In person

Reference ID: OA040123

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