Customer Service Assistant Ely Cb74
8 hours ago
**STM Group are looking for Customer Service Assistant who are local to Ely CB74**
MAIN PURPOSE OF JOB: To perform customer service assistant duties in accordance with established client specific targets as briefed by the Supervisor/Operations Manager/Account Manager.
**Responsibilities**:
1. Provide support to client and other staff to provide them with a high level of service delivery.
2. Carry out start up procedures as per STM briefing and requirements.
3. Ensure effective time keeping of yourself and be able to evidence this..
4. Help and assist customers with any arrangements that may be needed.
5.Assist customers with enquiries and deliver excellent customer service.
**What We Want**:
- Smart, well-groomed and confident disposition
- Great written and verbal communication skills
- This is a mobile position and you must be also having a keen interest in helping people
**What You Get**:
- Excellent pay rate which meets the London Living Wage of £13.42 per hour.
- Our staff are required to work across Monday to Sunday so being available to work weekends is essential.
- Exclusive access to our VIP - Very Important Perks benefits portal and automatic enrolment on to our company pension plan
- Opportunity to make a real difference and a position of real responsibility
- Training, Support and Personal Development
- An opportunity for progression in a fast moving, exciting and growing company.
**Skills**:
- Customer Excellence
- Time Management
- Client relationship management
- Communication - written and verbal
- Report Writing - quality incident reports
**Behaviour/Attitude**:
- Excellent time keeping
- Conflict avoidance
- Lead by example
- Punctual
- Reliable
- Self motivated
**Job Types**: Part-time, Permanent, Zero hours contract
Pay: £12.00-£12.50 per hour
Schedule:
- Day shift
- Night shift
- Weekend availability
- Weekends only
Ability to commute/relocate:
- Ely, CB7: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: Ely
Expected start date: 28/10/2024
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