Patient Coordinator

Job Title: Patient Coordinator

Company: Gisoo | Aesthetic, Hair, Beauty & Hammam

Location: Chiswick, London

About Us:
Gisoo is a prestigious beauty destination situated in the heart of

Chiswick, London. Combining an aesthetic clinic, luxury beauty salon,

and traditional hammam, we are committed to delivering a seamless

blend of relaxation and rejuvenation for our clientele. Our focus on

exceptional service and attention to detail ensures a unique and

elevated experience for every client.

Position Overview:
We are seeking a highly motivated and experienced Patient

proven track record in selling aesthetic treatments, building strong

client relationships, and delivering exceptional service. This individual

will act as a trusted advisor for clients, guiding them through their

aesthetic journeys and ensuring an unparalleled experience at Gisoo.

**Responsibilities**:
Sales and Consultations:

- Conduct consultations with clients to understand their needs and

recommend appropriate aesthetic treatments.
- Confidently explain treatment options, procedures, and post
- treatment care to clients.
- Drive sales for aesthetic and medical treatments by meeting or

exceeding individual and team targets.
- Build trust and rapport with clients to encourage repeat bookings

and loyalty.

Client Management:

- Manage client inquiries, bookings, and follow-ups with

professionalism and efficiency.
- Maintain and update detailed client records to track treatments,

preferences, and outcomes.
- Act as a primary point of contact for clients, ensuring they feel

supported and informed throughout their journey.

Operational Support:

- Collaborate with clinicians and therapists to coordinate

appointments and ensure seamless service delivery.
- Assist in implementing promotional campaigns to attract new

clients and boost bookings.
- Keep up-to-date with the latest aesthetic treatments and products

to provide informed recommendations.

Reception and Administrative Duties:

- Welcome clients with a warm and professional demeanour, ensuring

a positive first impression.

courteously.
- Manage the booking system to optimise schedules and ensure

efficient client flow.
- Maintain an organised, clean, and inviting reception area.

Qualifications:

- Minimum 2 years of experience as a Patient Coordinator or similar

role in an aesthetics or luxury wellness environment.
- Proven ability to achieve and exceed sales targets in an aesthetic

clinic setting. Strong knowledge of aesthetic treatments, including injectables,

laser, skin rejuvenation, and more.
- Exceptional interpersonal and communication skills, with the ability

to build trust and rapport.
- Highly organised with excellent attention to detail and multitasking

abilities.
- Proficient in using salon or clinic management software (e.g., Pabau,

Phorest, Zenoti) and Microsoft Office.
- Passionate about the aesthetics and wellness industry, with a client
- first mindset.

**Benefits**:

- Competitive salary with bonus and performance-based incentives.
- Opportunities for professional development and training.
- Generous discounts on treatments and products.

If you are a results-driven individual passionate about aesthetics and

committed to delivering exceptional client experiences, we invite you

CV and cover letter detailing your relevant experience to

Gisoo is an equal opportunity employer. We celebrate diversity and are

committed to creating an inclusive environment for all employees.

**Salary**:
Dependent on experience

**Job Types**: Full-time, Part-time

Pay: £30,000.00-£40,000.00 per year

Expected hours: 18 - 45 per week

Additional pay:

- Bonus scheme
- Loyalty bonus

**Benefits**:

- Company events
- Employee discount
- Free parking
- On-site parking
- Transport links

Schedule:

- Monday to Friday
- Weekend availability

Work authorisation:

- United Kingdom (required)

Work Location: In person

Expected start date: 06/01/2025