Trainee Network Operations Engineer

17 hours ago

Exeter, United Kingdom Office Angels Full time

**_Are you a college leaver, graduate or simply looking for a change of direction and a solid career in IT if so read on_**

**Trainee Network Operations Engineer**

**Exeter**

**Starting on £21,300 with fantastic career opportunities and continual pay rises following training**

**BENEFITS**: 25 days holiday plus Bank Holidays, Up to 10% Bonus, Group life assurance, Generous Employee Discount, Discounted RAC Breakdown Cover, Wellbeing Service.

**THE COMPANY**:Friendly, down to earth and progressive telecommunications company who really value their employees and provide fantastic training.

**This is a unique opportunity to join this thriving company in a Trainee role where the company will support you in full training for you to achieve a great career**

**Key Focus**:
The key focus of this role is as a junior engineer. To play a key part efficient operation of the network platforms and services network 24 hours a day, 365 days a year, including the coordination and management of trouble tickets and planned works to resolution,handling of escalations and provision of notifications in a manner consistent with service levels assigned to specific issues. You will be fully supported by The Senior Engineer in the efficient operation of the network platforms and services network, includingresolution of trouble tickets and planned works.
- This is a 24/7 department so the role is operated on a shift pattern of 4 days on and 4 days off ,7 until 7 and will include nights.
- Support and conduct tasks as detailed by senior team members
- Alarm monitoring
- Service Quality monitoring
- Fault resolution
- Monitor Controlled changes to the network and network devices
- Escalations to 3rd line/3rd party vendors
- Outage notification to the business
- Working with OSP teams to identify fibre faults
- Cabling (24/7/365)
- Housekeeping (out of hours)
- Conduct research, analysis, and correlation across a wide variety of all source data sets (e.g. indications and warnings).
- Use provided tools to perform continual monitoring and analysis of system activity to identify malicious activity and configure mitigations.
- Coordinate with enterprise-wide Networks teams to validate network alerts.
- On the job training will be given.

**Person Spec**:
**Qualifications/Experience**:

- GCSE Maths and English.
- Understanding of MS Office suite.

**Desirable but not Essential**:

- IT qualification.
- Experience of working on network equipment.
- Basic understanding of the following technologies: IP Protocols (ICMP, UDP, TCP).
- Working towards CCNA certification or equivalent level of knowledge.

**Key Skills & Attributes**:

- Clear communicator (written and verbal).
- Capable of prioritising and managing own workload.
- Self-motivated.
- Capable of working/using own initiative with mínimal supervision.
- Interest in leading edge technologies.
- Keen to develop own skills and knowledge.
- Solid organisational ability and an attention to detail.
- Good time management skills.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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