Customer Service Manager
17 hours ago
Customer Service Manager / Shoreham-By-Sea / Call Centre and Customer Service
**Client Details**
An established, fast growing business based in the Shoreham-By-Sea area. Looking for a Customer Service Manager to manage a small team.
**Description**
The Key Responsibilities for a Customer Service Manager Consists of
- Establishing and maintaining business standards for the complete customer journey
- Ensuring customer satisfaction and online reviews are consistently at a high level
- Creating and working within budget
- Creating and sending meaningful report to the leadership team
- You will be responsible for implementing and reviewing a continuous improvement strategy
**Profile**
The Successful Customer Service Manager will have
- Excellent commitment, leadership, and organisational abilities
- People focused, approachable and friendly.
- Attention to detail and the ability to use initiative to overcome day to day issues
- At least 5 years + in a customer service focused role in both B2B & B2C environments.
- 5 years + in a senior Customer Service or Sales leadership role
- Must have own transport
**Job Offer**
What's on offer
- Casual dress
- Company events
- Employee discount
- Flexitime
- Free parking
- On-site parking
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