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Customer Service Advisor

2 weeks ago

Liverpool, United Kingdom Serco Inc. Full time

Customer Service Advisor (HMPO)

Part time hours
- Monday-Friday 4pm-8pm or

Rotating Monday
- Friday 8am-12pm/ Monday, Wednesday, Thursday, Friday 8am-12pm, Saturday 11am-3pm
- Hourly

£10.90

Here at Serco we are one of the leading providers of outsourced customer services on behalf of central and local Government organisations.

**What you’ll need to do the role**:
As a Customer Service Advisor on behalf of the passport office you’ll be the first point of contact involving both inbound and outbound calls, the people you speak to will have a range of questions or concerns - and using a calm and considered approach you’ll provide important support and advice at a time of need, recording this in the relevant systems as you go.
You won’t be doing this alone though. Everyone who joins us receives all the training and shadowing they need before they start fielding active calls. You’ll also receive support from your friendly team members and your manager.
And you’ll go home at the end of the day with the satisfaction of knowing that you’ve made a difference to someone.

**Why Serco**
- Great people_ - You only have to spend a few moments in our centres to realise that we have a special people-driven culture. Our diverse and caring workforce supports the public and each other.
- A world of opportunities_ - With over 1,000 people across various sites, Serco is one of the leading public sector providers of customer services. Many of our temp workers take up permanent positions and go onwards and upwards within our business - whilst many others are happy with a temp role that fits around your lifestyle.
- Meaningful and vital work_ - The nature of our business means you will do interesting work that matters, and as one of the first ports of call for people looking to access public services, you’ll be a true front line worker.

**What we offer**:

- Weekly pay
- Ongoing career opportunities
- Required to work from the office

**Essential Requirements**:

- Full Valid Passport
- Two Proof of addresses
- Lived in the UK for the last 3 years
- Proof of national insurance (P45/P60 or Payslip)

**Benefits**:

- Canteen
- Free parking
- On-site parking

Required to complete full time training from 9am-5pm Monday-Friday

**Job Type**: Part-time

**Salary**: £10.90 per hour

Expected hours: No more than 20 per week

Application question(s):

- Must have a valid passport/ x2 proof of addresses and x1 proof of address

Work Location: In person