Customer Services Administrator

7 days ago

Basildon, United Kingdom DVR Limited Full time

**Job description**

DVR Ltd is a leading Subcontract Electronics Manufacturing Company based in Basildon, Essex. We serve all sectors of the electronics market with advanced technology systems with a committed, professional team. We are currently looking to recruit a **Customer Services Administrator** to provide support to our Customer Services Manager and ensure all customers are continually updated with order progress information and issues resolved as a matter of urgency. Communication is key, as is a proactive approach to your work and good initiative in order to overcome difficulties.

**Key responsibilities include**:

- Answering customer enquiries efficiently and/or referring to the appropriate department.
- Processing Sales Orders, requesting project information and gathering an understanding of the customers’ expectations for planning and production purposes.
- Providing weekly status reports to specific customers.
- Escalating complaints to Customer Services Manager and each relevant department immediately.
- Booking of couriers, creating Commercial Invoices and completing necessary courier paperwork.
- Arranging collection of faulty goods, and obtaining tracking information.
- Meeting and greeting customers/arranging lunches when appropriate.
- Creating Picklists for Stores, and arranging hand deliveries.
- Identifying goods and booking in of returns.
- Assessing delivery schedule daily and circulating any concerns/shortages to each relevant department.
- Advising customers of free-issue shortages and rejects.
- Communicating with Production Management daily to ensure that the production schedule runs as smoothly as possible.
- Being proactive in ensuring the highest standard of customer care.
- Covering for the Customer Services Manager during Annual Leave.

**Essential Requirements**
- Excellent written communication skills
- Great attention to detail.
- Self-motivated, with a positive attitude.
- Well-presented, polite and tactful.
- Good IT and numeracy skills.
- Experience of Microsoft Outlook, Word and Excel.
- Previous office experience.
- Ability to prioritise, and work individually, as well as part of a team.
- Ability to remain calm under pressure

**Desirable**
- Manufacturing experience
- Experience in the use of ERP/MRP systems
- Knowledge of production scheduling and forecasting.

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£23,000.00 per year

Schedule:

- Monday to Friday

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