Administration Team Leader

Your new role

Are you a passionate and confident team player with line management experience? Are you a people-person with a passion for driving teamwork and engagement? National Highways is looking for a skilled and organised Admin Team Leader to join the Regional InvestmentProgramme (RIP), within the Major Projects (MP) directorate, based in Birmingham.

RIP is one of four programmes within National Highways Major Projects Directorate. Major Projects is responsible for the delivery of nearly 70 projects with a total value of more than £14 billion, and some of the most exciting and challenging projects inthe country. National Highway’s goal is to change the industry: to make roads and their construction and maintenance safer; to be more responsive to the needs of our customers, particularly about biodiversity and carbon; and to exploit the digital agenda anddrive the productivity agenda to improve delivery.

Major Projects focus on the delivery of sensitive and complex projects; growing individual talent and our organisational capacity to be successful. We strive to be creative and exploit digital and technological opportunities whilst maintaining the higheststandards in Safety, Health, Wellbeing and Customer Service to deliver great projects.

This role will require you to lead, strengthen and coordinate a team of project support staff to provide essential project administration activities and excellent customer service to deliver over £1.6Bn of projects. You will also manage their ongoing development,performance and wellbeing to create an experienced, agile and resilient team that can best support delivery of the region’s multi £Million road schemes.

What you’ll be leading on

- Lead a Project Support administrative team in a fast-paced environment to ensure the delivery of a high-quality project support service.
- Produce reports, presentations and other documents, collating and analysing relevant information and statistics from identified sources to support others in the delivery of their business objectives and to support effective management decision making.
- Monitor the performance of the team, ensuring all line management responsibilities are fulfilled, including performance management, attendance management and supporting staff in their ongoing development.
- Resource management and workforce planning through engagement with the project management teams and Senior Leadership Team to ensure full understanding of their project support needs and develop and co-ordinate resource plans for all roles so sufficientresources are available to project managers when required.
- Answer standard and non-standard enquiries, including those escalated by the team, and act as a point of contact internally and externally, providing information to stakeholders to support service delivery, customer service, and management decision making.
- Manage and deliver allocated project work, ensuring it is delivered in accordance with the brief and to a high standard.

To be successful you’ll need
- Excellent communication skills, both written and verbal and the ability to draft correspondence and communications in response to customer enquiries
- Experience of mentoring and coaching to improve or enhance performance of others
- Strong organisational skills with the ability to prioritise different tasks.
- Customer-focused approach to work, with experience of liaising with both internal and external stakeholders of all levels.
- Experience of improving processes or enhancing services
- IT-literate and proficient in the use of a range of software packages, including Microsoft Office and Microsoft Teams

A bit about us

At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. We’re proud that as an organisation we are continually striving to dobetter and actively encourage and support our colleagues to do the same with their careers.

An informal blended working approach has been adopted for many of our roles across National Highways. We offer many different ways to work flexibly and we’re open to discuss part-time working, job shares, and flexible start and finish times. Please waituntil the interview stage before asking us about flexibility, and we will explore what is possible.

Our benefits package

Our total reward package includes basic salary, the potential for a performance related bonus, and employer pension contributions of up to 10%.

We also offer:

- Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays)
- Flexible hours and blended working between base location/home
- Life assurance of 4 times annual salary
- Health and wellbeing support, including an Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders. Plus, access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines
- A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel
- Significant investment in your career development, through learning and development, talent management, coaching, mentoring and on job experience

And we are:

- Family friendly with enhanced maternity leave and pay, paternity leave (15 days), shared parental leave, adoption leave. Plus access to financial support for holiday play schemes and paid special leave (up to 5 days pa), eg for caring responsibilities
- Money friendly with access to a discounts platform including over 3000 discounts for supermarkets, eating out, leisure, holidays. Alongside a financial wellbeing programme
- Community friendly - offering 3 days per year paid leave to volunteer.

So, if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it - then you’ll be a great fit for our organisation.