Service Advisor

1 week ago

Shrewsbury, United Kingdom W R Davies Toyota Shrewsbury Full time

**Job description**

**SERVICE ADVISOR**

FULL TIME

Reporting directly to the Service Manager and working with colleagues and other teams across the dealership to provide a seamless high standard of customer service.

**Responsibilities**
Plans and coordinates Service activity to maximise workshop and profitability, as well as ensuring Complete Customer Satisfaction. Other responsibilities include but are not limited to:

- Talks and listens to customers to build rapport and understand their service/repair requirements
- Uses a good understanding of the customer’s requirements to guide them towards the product/service that will best suit their needs
- Uses in depth product knowledge to professionally and consultatively sell additional products and services
- Retains an awareness of current/seasonal promotions and marketing campaigns
- Provides accurate estimates for servicing and repairs, ensuring that the customer is aware of the costs/timescales involved and sets expectations accordingly
- Ensures that individual customer’s bookings and work-flow meets their needs, taking into account workshop loading, courtesy car allocation and parts availability
- Agrees vehicle delivery/collection or courtesy car arrangements. Hands courtesy car over in a professional manner
- Understands and uses the warranty policy on behalf of the customer

**Have you got what it takes?**
Working in a dealership service environment can be exciting, rewarding and quite demanding. What you absolutely need is exceptional customer service skills and positive attitude. You must be well presented with a desire and attitude to succeed. A service background would be advantageous along with experience within the automotive trade, relevant training is provided.
- Experience within a franchised dealership
- Work in accordance with manufacturer standards and dealership requirements
- Excellent communication skills
- IT Literate with Pinnacle (preferably) and knowledge in Microsoft Office, whilst being confident using a PC
- Strong organisational skills and the ability to multi-task

**Salary**: £23,000.00-£25,000.00 per year

**Benefits**:

- Company pension
- Employee discount

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Shrewsbury: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service advisor: 1 year (required)

Work Location: In person

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