Customer Service Advisor

2 weeks ago

Shrewsbury, United Kingdom Absolute Personnel Full time

**Customer Service Advisor**
**Shrewsbury**
**Permanent**
**Monday-Friday 8.30am-5pm**
**Up to £24,000 DOE**

An exciting new opportunity has become available for a Customer Service Advisor to join our client’s team in Shrewsbury who specialise in supplying cleaning and janitorial products.

You will be the in-house sales frontline of the company to customers, processing and expediting sales orders, building outstanding levels of customer relationships, and resolving customer queries.

**Duties include**:

- To take and process sales orders and enquiries promptly and accurately
- To represent the company to customers and others in a professional and courteous manner
- To ensure customer and other records are maintained and updated promptly and accurately
- To pro-actively contact customers to agreed schedules as required in conjunction with members of the Customer Response Team
- To act as the intermediary between the Customer, Purchasing, Logistics and Sales for resolution of queries and issues arising
- Maintain relationships with existing and potential customers to facilitate the growth of the business profitably

**Required**:

- Good team player with excellent time management skills
- Communication and organisation skills
- Excellent working knowledge of Microsoft Office Word, Excel and Outlook
- General office skills
- Professional and courteous telephone manner
- Strong relationship development and communication skills to foster positive relationships both internally and externally
- Customer service

**Experience**:

- At least 2 years of proven customer service experience

**Job Types**: Full-time, Permanent

**Salary**: Up to £24,000.00 per year

**Experience**:

- Customer service: 2 years (required)

Work Location: In person

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