Complaints Executive

**Location**:Huddersfield

**Salary**: up to £21,995 per annum

**Contract**: Permanent, Full time

**Hours**: Monday to Friday, 37.5 hours

**Do you want to join a growing organisation who will invest in your career development?**

**Are you passionate about ensuring a fantastic experience for all customers?**

An exciting opportunity has arisen for a proactive, committed, and driven Customer Service professional with excellent communication and relationship building skills to join our Customer Experience Team at FMG as a Complaints Executive.

You will play a very important part of the Customer Experience team who are the custodians of customer satisfaction at FMG.

The purpose of our team is to relentlessly pursue a speedy and fair resolution to our clients’ issues and keeping them up to date every step of the way.

Reporting directly into a team leader you will be responsible for proactive and efficient management of your own portfolio of customer queries and complaints in line with our company policy and procedures.

You will also be responsible for identifying ways of improving customer experience by analysing feedback from multiple sources and providing recommendations for change.

**What’s in it for you?**

**Salary-** up to £21,995 per annum + a quarterly bonus scheme.

**Annual leave-** 33 days holiday increasing to 36 with length of service (inclusive of public holidays).

**Pension
- **Aviva 3% Employer Contributions.

**Financial Benefits
- **save-as-you-earn scheme, free life assurance and a range of national and local retailer discounts.

**Lifestyle & Wellbeing Benefits-** eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app.

**Motoring Benefits
- **free motor accident assistance, discounted vehicle repairs, discounts on weekend vehicle hire and van hire and access to an employee vehicle-leasing scheme.

**Community
- **Great working environment in our new offices with fantastic modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme.

**To be successful as a Complaints Executive**:

- A motivated, proactive and driven individual with excellent communication and relationship building skills.
- Proven track record of working within customer-oriented environment.
- Excellent verbal and written communication skills are fundamental to the role.
- Experience of using multiple MS packages (Word, and Excel) and attention to detail are essential.
- Excellent time management skills ad ability to work to tight deadlines.
- Analytical and negotiating skills are crucial.
- Previous experience of resolving complaints and experience in the accident management or insurance industry is desirable.

**About FMG**:
As the UK's leading incident management and roadside services company, FMG serve a range of clients in the public and private sectors, 24 hours a day, 365 days a year from our operations centre in Huddersfield. We have extensive experience managing the most complex of incidents ranging from road traffic collisions to heavy goods vehicles carrying hazardous chemicals.

We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart.

**Be part of the future of our future