Cafe Lounge Supervisor

Are you a natural leader with a passion for hospitality and a flair for creating exceptional guest experiences?_
- Do you thrive in a stylish café lounge setting, inspiring your team to deliver outstanding service with a smile?_
- At **Ragdale Hall Spa**, we’re looking for a dedicated and enthusiastic **Café Lounge Supervisor** to support the daily operations of our two stunning café bar and lounge areas - the **Garden Room** and the **Verandah Bar**. Open daily from 9:00 am to 11:00 pm, these beautifully designed spaces offer our guests a relaxed and welcoming environment to enjoy delicious food and drink throughout the day.
- As a Café Lounge Supervisor, you’ll play a key role in leading our vibrant team, ensuring every guest enjoys a seamless, high-quality experience that reflects the five-star standards Ragdale is known for.

**Main Duties**:_(Full Training Provided)_**
- Support the Bars Manager in overseeing the daily operations of both the Garden Room and Verandah lounge areas, ensuring smooth and efficient service throughout the day.
- Take the lead in the Bars Manager’s absence, setting a positive example and maintaining high standards of professionalism and guest care.
- Assist in upholding and enhancing service quality, consistently striving to exceed guest expectations.
- Inspire, motivate, and support team members, encouraging their growth and development through positive leadership and coaching.
- Prepare and serve a wide range of beverages, including barista-style coffees, smoothies, juices, and alcoholic drinks, with precision and flair.
- Maintain a clean, organized, and well-stocked environment by clearing tables promptly and ensuring all bar and lounge areas are immaculate and inviting.
- Demonstrate in-depth knowledge of the food and beverage menu, confidently taking guest orders and coordinating with the kitchen team to ensure timely and accurate service.

**Qualifications & Skills Required**:

- Proven experience in supervising a team within a customer service or hospitality setting, with a hands-on leadership style.
- A genuine enthusiasm for delivering exceptional guest service and creating memorable experiences.
- Confident, approachable, and professional demeanor with excellent interpersonal and communication skills.
- Meticulous attention to detail and a proactive, solution-focused mindset.
- Ability to remain calm, composed, and efficient during high-pressure or busy service periods.
- **Applicants must be 18 years or older** due to the legal requirements of serving alcohol.

**Hours of Work**:

- Full time or Part time hours available

**Salary**:

- £12.96 per hour

**Work Perks**:

- Opportunities to earn gratuities of up to £1,400 per annum on top of your basic salary.
- Exciting career development opportunities _- we’re committed to helping you grow and progress within the company._
- Complimentary meals _- enjoy a free breakfast, lunch, and tea during your working hours, plus regular special treats._
- Free on-site parking.
- Staff accommodation may be available in Melton Mowbray.
- Free transport from Melton Mowbray and Asfordby.
- Exclusive access to fantastic facilities _- take advantage of our gym, selected exercise classes, and luxurious Thermal Spa._
- Generous discounts across all retail areas and food & drink outlets
- 50% off most beauty treatments _- indulge in our beauty services at a reduced price._
- Discounted stays and day packages - _exclusive offers for you, your friends, and family._
- Employee referral scheme _- earn bonuses for recommending friends to join our team._
- Long service rewards _- celebrate your milestones with loyalty bonuses and special events._
- Recognition and rewards - _receive vouchers, high street gift cards, chocolates, fizz, and more to celebrate your hard work._
- Employee Wellbeing Programme provides you with access to confidential support services, wellness apps, and over 1,000 discounts to help you thrive.
- A fun, friendly, and welcoming workplace - _enjoy being part of a supportive team that values each individual._
- At **Ragdale Hall Spa**, we believe in nurturing talent and creating a supportive, rewarding workplace where you can grow and thrive. If you’re ready to bring your leadership skills and personality to a team that’s passionate about delivering unforgettable experiences, we’d love to hear from you.
- Vacancy ID:

- 012064