Customer Service Advisor

3 days ago

Liskeard, United Kingdom Cornwall Housing Full time

This role is a great opportunity for someone who has a genuine interest in people and making a real difference to our community. You will be the first point of contact for many vulnerable people living in our communities helping with a wide range of queries. You will need to demonstrate a high level of empathy and patience with our customers to ensure they feel supported in their interactions with our team.
- solving skills.

Experience is not necessary; however, you will need to be able to demonstrate strong communication skills with a good ability to resolve queries from business customers and the public, offering solutions to a wide variety of situations.

After a period of training & competent performance, the role will involve a combination of home and office working. A suitable home environment and broadband connection is therefore essential.

**About you**

We are looking for you to bring the following skills and qualities:

- Proactive and self-motivated as well as being a team player in order to achieve individual, team and organisational objective
- Strong communication, in particular verbal and effective writing skills
- Excellent IT skills and confidence in using a range of computer systems
- Warm and friendly, displaying a genuine interest in others
- Patient and attentive listening to ensure customers wants and needs are support, whilst at the same time managing customer expectations

**Our offer to you**

**Salary**:£19,099 plus benefits

**Working Hours**: 37 per week Monday to Friday, 8.45am to 5.00pm.

**Base**: This is a hybrid role with a combination of working from home and occasional training and meetings in the office, Chy Trevail Bodmin Cornwall PL31 2FR.

Working with us you will have an employee benefits package that includes:

- Generous pension scheme with employer contribution
- Employee discount scheme and wellbeing events
- Holiday starting at 23 days and increasing to 28 with service (pro-rata if part-time) with option to purchase additional
- Cycle to Work scheme
- Flexible working hours & home working options
- Investment and support in your continuous training and development

**To apply**

**Safeguarding**

We are committed to safeguarding the welfare of all our service users, clients and customers. If the role is working with vulnerable individuals and/or children and young people.

**Contact us**

If you’d like to have a discussion about the role, please feel free to contact our in-house resourcing team for an informal chat.

**Thank you for your interest in supporting our important work at the Corserv Group.**

**Job Types**: Full-time, Permanent

**Salary**: £19,099.00 per year

**Benefits**:

- Additional leave
- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- Sick pay
- Store discount
- Wellness programme

Schedule:

- Monday to Friday

Work Location: Hybrid remote

Reference ID: 1404

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