Customer Service/technical Support

4 days ago


Liskeard, United Kingdom Momentum ELearning Ltd Full time

Momentum e-Learning Ltd are excited to be recruiting for an experienced Customer Service Person on a full-time basis. You will be responsible for all aspects of our training platforms for our portfolio of clients. We have over 250,000 learners access our training courses and platforms every year from various organisations such as health care and construction.

**Responsibilities**
- Providing admin and IT support to our business clients
- Loading training courses and maintaining training systems ensuring always up to date
- Building strong working relationships with internal and external customers
- Responsible for maintaining our knowledge base and writing support documentation
- Assist with reporting to clients and system updates
- Assisting with business compliance and ISO27001
- Supporting a key client for 40% of your week withtraining admin and documentation
**Knowledge and Skills**

**Essential**
- Client focussed attitude
- Teamwork essential
- Excellent oral and written communications
- Ability to prioritise workload and multi-task
- High level of integrity and professionalism
- Excellent organisational skills
- Good attention to detail
- Strong IT Skills and the ability to learn new technologies
- Ability to work to deadlines and SLA’s
**Desirable**
- Knowledge of and background in e-Learning would be highly desirable
- Understanding of how a Learning Management System works
- Experience with IT systems or databases

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£25,000.00 per year

Additional pay:

- Loyalty bonus

**Benefits**:

- Casual dress
- Company pension
- Flexible schedule
- On-site parking
- Work from home
Schedule:

- Monday to Friday
- No weekends

**Education**:

- A-Level or equivalent (preferred)
**Experience**:

- IT Support: 1 year (preferred)
- Customer service: 4 years (preferred)
Work remotely:

- Yes



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