Control Assurance Quality Administrator

2 days ago

Edinburgh, United Kingdom Aegon Full time

Job Description Summary

**Job Description**:
Control Assurance Quality Administrator

Permanent - Full Time (37.5HPW)

Aegon UK is a leading provider of pensions and investments to advisers, employers, and investors.

We help people live their best lives. We help them with the big stuff, for the moments that matter: Pensions, Insurance, Savings, Investments.

We are growing, and our Controls Assurance Team looking for a new Control Assurance Quality Administrator. The Controls Assurance Team are here to make sure we are doing everything we can for our customers in the most efficient and secure way possible, and play an integral part in maintaining our service levels and quality of output.

The Quality Assurance Control Administrator will support the operational control framework across the relevant business areas, and will support the Control Assurance Quality Analysts delivery by supporting with the following responsibilities:

- Conducting PEGA reviewing of operational quality work, identifying failures, improvement opportunities, and providing feedback
- Operate the Quality Outcome Challenge Process to review and assess operations management approved challenges
- Coordinate and support Cyclical Procedure Reviews, with a firm focus on Consumer Duty objectives of good customer outcomes and prevention of foreseeable harm
- Operate PEGA Quality Model Controls oversight - take full ownership, plan, prioritise and manage risk & control activities, ensure completion within agreed SLA’s
- Escalation of potential issues/risks promptly to Control Assurance Quality Analyst(s) and line manager
- Identify any new areas of risk where they may not have been previously considered.
- Liaise with key stakeholders for complex issues and queries
- Support production of Monthly Quality Packs for Control Assurance and wider Operations

We would love to hear from you if you have:

- Keen eye for detail, quality, accuracy and timeliness
- Strong interpersonal, communication and presentation skills
- A natural problem-solving approach
- Confidence in collaboration and finding best practice
- Desire to improve processes and identify efficiencies
- Positivity and resilience - a real team player
- Strong understanding of operational functions

It’d also be great - but not essential - if you’ve got:

- Understanding of assurance / risk within the operational function
- Understanding of a quality model and framework
- A strong understanding of key processes within an Operations area

What’s in it for you?
- A salary range of £24,160 - £36,240 - where you sit on this range depends fully on your experience and recent and relevant transferrable skills
- Non-contributory Pension between 8% and 12% dependent on age
- Flexible benefits including private health care, income protection and life assurance with additional voluntary benefits available

Hybrid Working Model: Most of our colleagues are currently following a hybrid working model, with their time split between working in the office (40%) and other days spent working remotely from home (60%). It is important that you live within a commutable distance to our office so hybrid working model is achievable.

The legal bits

We’ll need you to confirm you have the right to work in the UK. If we offer you a job and you accept, there are some checks we need to complete before you can start with us. This will include a credit and criminal record check, as well as providing satisfactory references.
- Equal Opportunity Employer:

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