Operational Support Administrator
6 days ago
**Operational Support Administrator (Wealth)**
Are you working in financial services?
Are you passionate about your clients and have experience working within Administration?
Are you interested in working for a world-class organisation, working with a variety of clients?
**What can you expect?**
The purpose of this role is to work as a member of the Operational Support Team for Mercer Private Wealth (MPW).
This team aim to improve the controls and efficiencies for MPW by providing systems & database cleansing support to the client facing MPW team as well as monitoring adherence to MPW processes. The team also work closely with and support the work of the offshore team.
**What’s in it for you?**
- Challenging yet friendly and diverse work environment
- Exposure to a wide range of clients ensuring a varied work load
- 25 days holiday with the option to buy/sell 5 days additional leave
- Highly competitive benefits package including pension scheme, private medical insurance, income protection with the ability to further tailor it to suit your individual needs with options including discounted gym memberships, travel insurance, childcare and retail vouchers and much more
**We will count on you to**:
- Assisting with the allocation of queries received into the Operations Support Inbox. Working with the Operations technical team where required to ensure issues allocated to them are also resolved and
- Dealing with inbox queries promptly, keeping all involved updated on progress where the issue cannot be resolved immediately.
- Actioning tasks allocated to you on Intelliflo Office (iO) promptly, prioritising where necessary
- Accurately complete monitoring checks to confirm adherence with processes in line with agreed timescales and ensuring that iO is updated accordingly. Raising any issues to the Operational Support Manager for further action
- Production and issue of client mailers
- Processing and allocating incoming post in line with procedures
- Assisting with the maintenance of agency contracts with external providers, including the setting up of online access with providers for MPW staff as required
- Providing support to the offshore team, answering queries and providing additional guidance and training where required. Completing regular spot checks to ensure the ongoing compliance with procedures, reporting any issues to the Operational Support Manager
- Assisting the Operational Support Manager with the implementation of adhoc projects as required.
**What you need to have**:
- Strong background in Administration or a customer focused role
- Excellent working knowledge of Microsoft Office suite, particularly Excel
- Excellent attention to detail
- Ability to work on own and as a team player, establishing good rapport with clients and colleagues
- Excellent time management and planning/organisational skills, ability to work to deadlines
- Related business experience and technical knowledge to appropriate level
**What makes you stand out?**
- Financial Services background
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, and gender identity.
**Job Types**: Full-time, Permanent
Pay: From £1.00 per year
Schedule:
- 8 hour shift
- Monday to Friday
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