Service Host/hostess

2 weeks ago


Epsom, United Kingdom Sandown Mercedes-Benz of Epsom Full time

**Part Time Service Host**

**Mercedes-Benz of Epsom**

An opportunity has arisen to join us as a Part Time Service Host to work at our Epsom dealership. The main responsibility of the host is to provide a face to face contact for all visiting Service customers ensuring they are checked in and the handover process is followed. All interactions with customers should be in keeping with brand expectations, and that all customers are attended to in a timely manner.

**Main Duties and Responsibilities**
- Ensure all waiting facilities are kept clean and tidy
- Signpost the customer journey (VHC process - updates from control team - electronic completion pack with payment link)
- Obtain customer signature
- Check in on system
- Pass through to Control team
- Liaise with concierge to handover loan car where applicable
- Walk waiting customers to lounge and organise refreshments
- Ensure Job card is identified as waiting for control team where applicable

**Key skills**
- Excellent communication skills
- A passion for customer satisfaction
- Computer Literate

**Experience Required**
- Previous experience in a customer facing retail environment

**Hours of work**:
Friday: 08:00 - 18:00 with one hour unpaid break and

Saturday: 08:00 - 14:00 with 30 minute unpaid break.

Total: 14.5 hours per week

Applicants will be expected to be immaculately attired as befits the Mercedes-Benz brand.

**Job Types**: Part-time, Permanent
Part-time hours: 14.5 per week

**Salary**: Up to £8,316.62 per month

**Benefits**:

- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- Referral programme
- Sick pay
- Store discount

**Experience**:

- receptionist / front house: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: One location


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