Customer Service Assistant

2 days ago


Southampton, United Kingdom My village stores Full time

Position : Customer Service Assistant
Basic Salary : £26k to £30k

**Job Summary**

**Key Responsibilities**:

- Customer Service & Sales:

- Greet customers warmly and assist them with inquiries.
- Provide knowledgeable advice on postal services, store products, and promotions.
- Process transactions efficiently, including cash handling, card payments, and refunds.
- Maintain a positive and professional attitude when addressing customer concerns.
- Promote store offers and upsell products to enhance customer experience.
- **Post Office Operations**:

- Assist customers with postal services, including sending parcels, purchasing stamps, and handling money transfers.
- Ensure compliance with postal regulations and security procedures.
- Accurately process financial transactions such as bill payments and banking services.
- Maintain records of postal transactions and ensure proper documentation.
- **Retail & Store Maintenance**:

- Stock shelves, rotate products, and ensure displays are visually appealing.
- Monitor inventory levels and report stock shortages.
- Keep the store clean, organized, and compliant with health and safety regulations.
- Assist in receiving deliveries and restocking merchandise.
- **Team Collaboration & Training**:

- Work closely with colleagues to ensure smooth store operations.
- Participate in training sessions to stay updated on postal and retail procedures.
- Support new team members by sharing knowledge and best practices.
- **Security & Compliance**:

- Follow store security protocols to prevent theft and fraud.
- Ensure age-restricted products are sold in accordance with legal requirements.
- Adhere to company policies and procedures regarding health, safety, and data protection.

**Required Skills & Qualifications**:

- Previous experience in customer service, retail, or postal services is preferred but not essential.
- Strong communication and interpersonal skills.
- Ability to handle cash transactions accurately and responsibly.
- Basic computer skills for processing transactions and managing inventory.
- Ability to work in a fast-paced environment and multitask effectively.
- A friendly and approachable demeanour with a customer-first attitude.

**Benefits**:

- Competitive salary.
- Staff discounts on store products.
- Training and career development opportunities.
- Supportive and inclusive work environment.

Pay: £26,000.00-£30,000.00 per year

Additional pay:

- Bonus scheme
- Commission pay

**Benefits**:

- Company pension
- Free parking
- On-site parking
- UK visa sponsorship

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person



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