Customer Service Assistant

1 week ago

Southampton, United Kingdom Central Point Services Limited Full time

**About Us**:
We are an innovative and rapidly growing sales and marketing company that represents top-tier clients across a wide variety of exciting campaigns. Our team thrives on creativity, collaboration, and delivering outstanding results. We’re on the lookout for an enthusiastic **Customer Service Assistant** to join our vibrant and fast-paced team. If you’re passionate about customer interaction, problem-solving, and making a real impact, this is the role for you

**Why Join Us?**
- Be a part of an energetic and supportive team that values growth and development
- Opportunity to work with cutting-edge brands and clients on high-impact campaigns
- A career path that offers room for advancement and professional growth
- Competitive salary and performance-based incentives
- Work in a collaborative and fun environment where your ideas matter

**Your Responsibilities**:

- Serve as the first point of contact for customer inquiries, providing exceptional service at every step
- Manage customer accounts, ensuring satisfaction and resolution of any issues in a timely manner
- Build strong relationships with clients, enhancing their experience and promoting brand loyalty
- Support sales and marketing teams by offering customer insights that drive successful campaigns
- Assist in resolving customer concerns, providing clear communication, and offering practical solutions
- Monitor and report on customer feedback to continually improve service strategies
- Stay updated on product knowledge and company services to offer accurate information

**What You Bring**:

- A positive, can-do attitude with a passion for delivering outstanding customer experiences
- Strong communication skills - both written and verbal
- Ability to multitask and thrive in a fast-paced environment
- Detail-oriented with excellent problem-solving abilities
- Team player who can collaborate effectively with other departments
- Previous customer service experience is a plus, but not required - we provide training

**What We Offer**:

- An exciting and dynamic work environment where every day brings something new
- A chance to work with industry leaders and develop your skills in a supportive atmosphere
- Opportunities for career advancement based on your performance and initiative
- Access to training programs and resources for continuous professional development
- A competitive salary and benefits package, including performance-based bonuses

**Ready to Join Us?**

Pay: £13.00-£15.00 per hour

**Benefits**:

- Casual dress
- Company events
- Company pension
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking

Schedule:

- Monday to Friday

Work authorisation:

- United Kingdom (required)

Work Location: In person

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