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Technical Operations Analyst
2 weeks ago
Technical Operations Analyst Coventry **Inside IR35** 6 months Market Rates **SC Clearance** Working within the multi-disciplinary UK team you will be immersed in the end client's programme currently undergoing transformation of the UK's biometrics platform to cloud. On behalf of our central government customer, you will have direct impact on thecurrent and future iterations of one of our most important pieces of critical national infrastructure. TechOps Analysts are expected to support and maintain the client system and any of its sub-systems within, housed at both primary and secondary sites and comprising of physical or virtual hardware either on-premises or eventually provisioned as cloud services,software, network services and data storage. TechOps Analysts also require excellent team motivational and customer relation skills, being prepared to take the lead on projects, show task ownership and be willing to provide a full "end to end" service for fault resolution. Analysts will manage set-up,configuration and fault finding of key infrastructure ensuring that systems are working efficiently and to the correct specification. **Essential Skills** - Familiarity with Technical Operations - Technical expertise in at least one Integrated COTS Software product Ability to write scripts - C Shell - Bourne Shell - Perl Troubleshooting and analytical problem-solving skills 1. Technical skills - Proven ability to solve system faults/problems. - Ability to take problems from a customer level to a defect level (root cause). - Have a good understanding of the hardware used on the programme and the ability to troubleshoot issues for - Sun Solaris - SuSE Linux - Windows 2. To maintain and improve the client system including: - To assist in solving existing software / implementation problems. - To create new software and hardware tools. - To actively search out errors or faults before they impact operations. - To maintain and improve system procedures and documentation - To maintain and improve the implementation of the COTS products - Install / assist with installation of software. - Implement new technology within the project. 3. Soft Skills - Ability to present technical solutions to technical and non-technical staff - Able to work with other Senior Engineering staff. - Take on new projects with enthusiasm and imagination. - Willingness to volunteer or chip in when the going gets tough. 4. Administrative skills - Conversant with ITIL, SLA's and using LANdesk tool accurately. - Able to raise problems/defects/changes. - Update and write procedures where appropriate. - Professional and reliable communication both within and outside team.
