Business Support Officer

6 days ago

Kettering, United Kingdom Opus People Solutions Full time

Opus People Solutions on behalf of North Northamptonshire Council are looking for Business Support Officers to provide advice and assistance to customers on the Council's housing register, to assist the Allocations Manager in the day-to-day operation ofKeyways, the Council's choice based allocations scheme and to provide administrative support for the relevant IT system.

**Main duties are as follows**:

- To respond to applicants' enquiries concerning all aspects of the Keyways scheme in writing, by telephone and at interview.
- To advertise vacant properties on the Keyways website, and all other advertising media, as agreed by the Keyways steering group.
- To liaise with housing association partners and provide support in operating the scheme.
- To collate property details for advertisements.
- To make the Allocations Manager aware of those applicants who have failed to bid successfully for a property during the priority period.
- To collate a shortlist of applicants for each vacant property at the end of each bidding period.
- To refer successful bidders for verification visits prior to an offer of accommodation.
- To liaise with accredited private landlords to ensure that eligible private rental properties are advertised on the Keyways website alongside social rented and shared ownership dwellings.

**Special Knowledge & Skills**
- Minimum experience of one year in an office based customer focused environment
- Excellent communication skills, both written and verbal and numerical skills
- Ability to meet deadlines and prioritise workloads
- Ability to deliver a service in line with adopted policies and adhere to defined processes
- Ability to work as part of a team, organise tasks and work unsupervised
- Good IT and keyboard skills, including the ability to use Microsoft Office and bespoke web-based software

**Additional Information**:

- Initially a 3- month temporary assignment
- Offices located in Kettering, Corby and Wellingborough - some flexibility with regards to base location and opportunity for some remote working after training complete.
- Working hours are 37 hours per week Monday-Friday

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