Customer Support Specialist

2 weeks ago

East Kilbride, United Kingdom Evotix Full time

**Customer Support Specialist**
- Are you passionate about collaboration and support amongst team members and building strong relationships with customers?
- We are looking for someone **driven **and** resilient** to join our Customer Success Team

**Who We Are**:
We are Evotix, and our mission is to create dynamic EHS and wellbeing solutions built for a rapidly changing world. Based in London and Chicago, we develop technologies that are transforming management of the world’s most critical EHS and wellbeing challenges.

We bring people and technology together with intuitive, human tools that radically change the approach to health and safety. This is how a long-term, definable shift is going to happen.

At Evotix we are a strong team with a powerful ethos and big ambitions. We have grown consistently at 40% per annum. People join us because they are for a challenge and want to make a difference. We are informal and open - sharing a passion for our mission and a focus on “getting it done”.

**think you’re a fit for Evotix?**

The primary objectives and responsibilities of a Customer Support Specialist includes:

- Maintain a very high standard of professionalism in customer facing interactions.
- Follow up with customers to ensure their queries and issues are resolved.
- Ensures that documented processes are followed, knowledge is shared and kept up to date and documentation is developed and maintained (Knowledgebase materials).
- Escalates client issues where appropriate to Customer Support Manager, Product & Development teams, Implementation team or Squad.
- Ensures full records of all customer interactions are maintained and accurate.
- Completes user acceptance testing on product bugs and provide feedback to development team.
- Manage handover calls from customers coming into their live phase.

**what you’ll bring to the table**:

- You are a recent graduate who is ambitious and willing to learn what providing a great customer experience looks like.
- Strong prioritisation skills.
- Remains calm under pressure.
- Excellent problem-solving skills.
- Independence - Ability to investigate and troubleshoot raised issues.
- Handles high severity issues constructively and diplomatically.
- Able to follow documented processes without deviating.
- Ability to type at least 40-50 words per minute.
- Ability to construct written responses with perfect customer facing grammar.
- Professional telephone manner

**and you are also**:

- A self-directed, rapid learner with high drive and determination
- Collaborative
- Strong communicator
- both written and verbal
- Detail Oriented
- Multi-Tasker
- Highly determined with a positive attitude
- At Evotix, we are all pioneers, leading the charge in transforming health and safety. By joining us, YOU can make a difference
- Work perks include a competitive base salary, bonus, birthdays off, regular social events, a mental wellbeing program, and unlimited holiday
- We encourage you to utilize your unique skill sets and passions to the fullest (through our self-development and company training programs).
- Hybrid schedule Have the luxury of working from home AND connect with your team in the office

**Wanna be a superhero? Put on your cape and join us**

JusB8nzZg7

  • Customer Support Specialist

    2 weeks ago

    East Kilbride, United Kingdom Evotix Full time

    **Customer Support Specialist** - Are you passionate about collaboration and support amongst team members and building strong relationships with customers? - We are looking for someone **driven **and** resilient** to join our Customer Success Team! **Who We Are**: We are Evotix, and our mission is to create dynamic EHS and wellbeing solutions built for a...

  • Customer Support Agent

    5 days ago

    East Kilbride, United Kingdom Air Charter Scotland Ltd Full time

    Air Charter Scotland Europe Ltd is recruiting a full-time Customer Support Agent to join our Team in Malta. The role is to provide support within the Operations and Client Services Department and assist our customer relations through coordinating with aircraft owner’s, PAs, and clients’ enquiries with the operations team and other ground-based teams to...

  • Boots Beauty Specialist

    7 days ago

    East Kilbride, United Kingdom Boots Full time

    Job Reference: 195107BR East Kilbride, The Plaza Permanent Part-time **The hourly rate for this role is £10.30 plus product allowance and ongoing training from our amazing brands and beauty experts** Beauty halls at Boots have changed! We’ve re-imagined the Boots shopping experience to create a beauty playground where customers can get hands on with...

  • Customer Assistant

    2 weeks ago

    East Kilbride, United Kingdom Schonherz Bazis Full time

    Customer Assistant (Retail) — 30 Hours, AM & PM Shifts **Pay**: £12.75-£13.65 per hour **Contract**: 30 hours per week (AM & PM shifts) **Holidays**: 30-35 days (pro rata) **Premiums**: +£2.00/hour on bank holidays, +£3.50/hour on nights **Benefits**: 10% in-store discount - Pension scheme - Enhanced family leave - Long service award - Inclusive,...

  • Customer Support Administrator

    2 weeks ago

    East Kilbride, United Kingdom CF Services Full time

    CF Services has been providing furniture and flooring solutions to local authorities, housing associations and caring organisations since 1997. Our aim is to provide a single source of quality domestic furnishings - all to meet a budget set by our customers. Due to continued expansion, we now have a vacancy for the following person at our East Kilbride...

  • Computer Systems Validation Specialist

    7 days ago

    East Kilbride, United Kingdom Target Healthcare Limited Full time

    At **Target Healthcare**, we are pioneers, innovators, and lifesavers, committed to making a significant difference in the world of healthcare. Our vision is to facilitate a world where every patient as has access to the medication they need. Today, we are one of the **fasting growing healthcare** companies in the UK, employing over 500 diverse...

  • Plant Hire Specialist

    2 weeks ago

    East Kilbride, United Kingdom Driver Hire East Kilbride Full time

    **Job Title: Plant Hire Specialist** **Location**: East Kilbride **Company**: Driver Hire (on behalf of a reputable Forklift rental company) **Salary**: Up to £29,000 per annum **Job Type**: Full-time Mon - Thurs - 9am - 5pm Fri - 9am - 4,30pm **About Us**: Driver Hire is recruiting on behalf of a well-established and reputable Forklift rental company...

  • Hybrid Supply Chain

    7 days ago

    East Kilbride, United Kingdom Acu-IT.net Full time

    A leading supply chain management company seeks a Supply Chain Service Executive in East Kilbride. This hybrid role involves managing customer order processes and service-related communication. Ideal candidates should have experience in product supply chain, strong Excel skills, and the ability to problem-solve in a pressure-driven environment. Applicants...

  • Specialist Doctor- Pyschiatry- Adult Mental Health

    7 days ago

    East Kilbride, United Kingdom NHS Scotland Full time

    Job Title Specialist Doctor – Psychiatry – Adult Mental Health Overview Join NHS Greater Glasgow and Clyde as a Specialist Doctor in Psychiatry based at Auchinlea Resource Centre and Stobhill Hospital Mental Health Campus. The post is a 10‑session specialist doctor position with a split between community and in‑patient work negotiable....

  • Customer Technical Support Specialist I

    1 week ago

    East Midlands, United Kingdom STERIS Canada Corporation Full time

    Select how often (in days) to receive an alert:At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.HOW YOU WILL MAKE A DIFFERENCEAt STERIS we are a leading global provider of products and services that support patient care with an emphasis on...