Customer Service Administrator

4 days ago


Hebden Bridge, United Kingdom Search Consultancy Full time

Do you enjoy going the extra mile for your Customers? Have you got previous experience within a Customer Service or Administration role and looking for something different?
Due to exciting expansion, we are recruiting for Customer Service Administrators to join our client based in Mytholmroyd on a Permanent, Full-Time basis
Our client has got over 25 years experience in their market, from speaking to new & existing customers they are looking for someone to join their team who will be first point of contact for all inbound calls, managing returns/refunds and generating quotations& invoices
You will benefit of a salary of up to £23k per annum, with hours of Monday-Friday 08:00-5:00 with an early finish on a Friday.
What will you be doing
- Responding to inbound Customer Service enquiries
- Investigating refund requests and complaints, offering first time resolutions
- Liaising with couriers to gather order updates
- Generating quotations and sample requests for customers
- Ensuring invoices are generated and posted
- Whilst carrying out other ad-hoc administrative duties
Who are we looking for
- Previous experience within a Customer Service role
- Knowledge of using various internal IT systems including Microsoft
- Good Communication skills to build rapport with Customers
- Remain motivated and resilient at all times
How will you benefit
- A basic salary of up to £23,000 Per Annum
- 28 days annual leave
- Monday-Friday 0800-1700 - Early finish on a Friday
- Free on site parking
- Full training and development available
- And much more



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