Pcn Care Co-ordinator

JOB DESCRIPTION Post PCN Care Coordinator Salary Grade Reporting to Service Lead / Manager PURPOSE OF THE ROLE A care coordinator works with GP practices to help run reports, organise patient visits, deal with tasks and generally help patients to get a better service from doctors, nurses, clinicians and admin teams within the practice and other professionals. The role supports a variety of services such as mental health, social prescribing, pharmacy, respiratory, vaccination, care homes, enhanced access service ie weekend and evening services and other services. MAIN DUTIES AND RESPONSIBILITIES Run reports from clinical systems such as systmOne (training will be provided if needed). Book patient appointments.

Keep patient clinical records accurate and up to date with the use of read coding and data entry. Work with teams within the GP practice and those who support GP practices, providing administrative support as required. Generate reports to help analyse appointment data to understand capacity and demand. Support patients to book appointments, as part of the various projects, programmes and clinical initiatives (e.g Spirometry, Mental Health and extended access/community clinic appointments).

Help patients manage their needs by answering queries, making and managing appointments, and making sure that patients have understandable written or verbal information to help them make choices about their care. Support or manage clinics as required including management and monitoring of services and staff rotas. Help patients gain access to self-management education courses and peer support/interventions that support them to take more control of their health and wellbeing Support the coordination and delivery of muti-disciplinary meetings. Adhere to organizations policies and procedures, guided by occupational policies and procedures in primary and secondary care.

Work without supervision, plan own workload and seek guidance as required from line manager and colleagues. Readily promote and support access of digital health tools (NHS App & Patients Know Best) to patients, communities & colleagues to help people manage their health, care and wellbeing through improved access to services. Maintain PCN and GP Practice websites and waiting room screens (Envisage). Use clinical systems for record keeping, audit and evaluation.

Use clinical reporting and digital editing tools (Canva) to create quarterly and annual business reports. Maintain confidentiality at all times. LEARNING & DEVELOPMENT Undertake ongoing training as required for the role of the care co-ordinator. Take an active role in 1-2-1s and appraisals.

SAFEGUARDING RESPONSIBILITIES Adhere to Safeguarding of Children, Adults and vulnerable people policies. All employees have a responsibility to support the organisation in our duties by: Attending mandatory training on Safeguarding children and adults. Making sure they are familiar with their and the organisations requirements under relevant legislation. Adhering to all relevant national and local policies, procedures, practice guidance (e.g.

LSCB Child Protection Procedures and Practice Guidance) and professional codes. Ensure safeguarding processes are followed and concerns are escalated for vulnerable individuals. Adhere to information governance polices and processes. MOBILITY You will be expected to work across sites in Rushcliffe as required, which may include care homes, GP practices and other identified bases.

BEHAVIOURS Partners Health staff should strive towards the following behaviours to support their professional development and working life o Communicate appropriately and clearly and know when to listen o Polite and professional at all times o works on own initiative o Organised, Structured and Purposeful o Diplomatic, Tactful, Emotionally Aware o Determined, Focused and Resilient o Self -Aware as an individual and part of a team o Happy to Contribute, Respectful, Adaptable o Eager to learn and seek the highest outcomes o Patient and outcome focused o Respectfully challenging and decisive o Know when to ask for help o Work Safely o Visible leadership and consistent management ADMINISTRATION & GENERAL As an employee of PartnersHealth it is expected that you will take due diligence and care in regard to any information collected, recorded, processed or handled by you during the course of your work and that such information is collected, recorded, processed and handled in compliance with organisation requirements and instructions. To work to the agreed standards, policies and procedures, values and beliefs of the organisation The duties of this post are a guide to the range of responsibilities that may be required. These may change from time to time to meet the needs of the service and/or the development needs of the post holder. This job description will be revised regularly to take account of changes within the organisational structure and the organisations business plan.